uBreakiFix - Store Lead

Position Type: W2 Employee

Compensation: up to $17 per hour plus monthly incentives

About the role

Join our expanding network of uBreakiFix retail stores, dedicated to providing device repair services within local communities. This is a fantastic opportunity for individuals of all skill levels to lead a team in driving sales, customer service, and technical excellence.

Responsibilities

• Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
• Demonstrate an understanding of sales behaviors and customer service best practices, ensuring Technicians are well-versed in the Connected Home product and the "Serve, Solve, and Sell" approach.
• Train and develop the Tech team.
• Act as the point of contact for dispatched technicians.
• Implement new processes.
• Participate in daily/weekly meetings with Operational leadership.
• Learn and apply the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions.
• Consult with customers to identify issues or explain repair procedures.
• Repair devices, addressing cracked glass, and conducting pre- and post-repair testing.
• Apply sales experience to consistently promote the Connected Home product and employ the "Serve, Solve, and Sell" approach.

Requirements

• Demonstrated experience as a Team Leader/Supervisor.
• Highly recommended experience in sales and customer service.
• Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
• Ability to frequently lift and move items weighing more than 50 pounds.
• A high school diploma or equivalent is required.
• A valid state driver's license and a clean driving record are required.
• Successful completion of a background check and drug screening.
• Flexibility to work variable hours, including weekends and evenings.
• Legal authorization to work in the United States.

Schedule

This is a full-time position with varying schedules. Working days and hours are Monday to Saturday from 10 am to 7 pm, and Sundays from 12 pm to 5 pm.

Benefits

• Comprehensive benefits, including life insurance, vision insurance, dental insurance, and health insurance.
• Paid time off.
• Continuous training to enhance your skill set.
• Competitive hourly compensation and benefits package.
• Prospects for career growth based on your preferences.
• Skill development and practical training.