Uber Health Implementation Manager - Providers and Strategic Partners

About the role

The Implementation Manager owns the end-to-end client launch experience, and plays a pivotal role in driving revenue and product performance. This role requires strong discovery, executive-level communication, and the ability to navigate multi-stakeholder cross-functional groups within our client base to catalyze action and sustained adoption of Uber Health. You will lead large, high value accounts post-sale to ensure strong adoption and performance of the Uber Health product suite.

Team

Sales / Account Management

Posted on

Jun 19, 2026

Responsibilities

• Drive comprehensive discovery with partners to understand and align the Uber Health product suite and best practices to customer specific operational workflows
• Manage the technical configuration and activation of client accounts working with external & internal stakeholders to optimize for customer experience and impact
• Develop and deliver comprehensive program-specific resources, including training decks, coordinator overviews, and client-facing communications to ensure program readiness and minimize time to launch
• Proactively monitor post-launch adoption rates and utilization metrics against initial forecasts, escalating utilization barriers to relevant stakeholders to ensure revenue targets are met
• Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long-term opportunities to increase client and product impact
• Represent the voice of customer to make informed recommendations to Product, Sales, Marketing, Operations and Support on how to improve the customer experience using Uber Health products
• Achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes

Requirements

• Bachelor’s Degree
• Minimum 6 years of relevant work experience in B2B US Healthcare
• Deep experience in healthcare and technology, specifically accountable care organizations, or national provider groups
• Demonstrated ability to lead complex B2B implementations, specifically managing cross-functional dependencies across client teams (e.g., Finance, IT, Operations) and internal teams (e.g., Product, Sales, Support)
• Project Management, Program Management, or Learning & Development Experience
• Data fluency

Qualifications

• Deep experience in healthcare and technology, specifically with health systems, accountable care organizations, or national provider groups
• Strong use of insights and confidence around data-driven decision making
• Proficiency in tech platform configurations, and willingness to learn technical API integrations to drive customer adoption at scale
• Proven track record of operational excellence, developing strategies and implementing them effectively
• Ability to problem solve, adapt, and grow quickly
• Excellent written & verbal communication and interpersonal skills
• Excellent organization, project management, and time management skills
• Builder mentality

Benefits

Base salary range: USD $119,000 - USD $132,000 per year

Eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Equal Opportunity Employer: We consider qualified applicants regardless of criminal histories, consistent with legal requirements. We also consider qualified applicants regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.