Uber Health Implementation Manager - Providers and Strategic Partners

What The Candidate Will Do

• Drive comprehensive discovery with partners to understand and align the Uber Health product suite and best practices to customer specific operational workflows
• Manage the technical configuration and activation of client accounts working with external & internal stakeholders to optimize for customer experience and impact
• Develop and deliver comprehensive program-specific resources, including training decks, coordinator overviews, and client-facing communications to ensure program readiness and minimize time to launch
• Proactively monitor post-launch adoption rates and utilization metrics against initial forecasts, escalating utilization barriers to relevant stakeholders to ensure revenue targets are met
• Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long term opportunities to increase client and product impact
• Represent the voice of customer to make informed recommendations to Product, Sales, Marketing, Operations and Support on how to improve the customer experience using Uber Health products
• Achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes

Basic Qualifications

• Bachelor's Degree
• Minimum 6 years of relevant work experience in B2B US Healthcare
• Deep experience in healthcare and technology, specifically accountable care organizations, or national provider groups
• Demonstrated ability to lead complex B2B implementations, specifically managing cross-functional dependencies across client teams (e.g., Finance, IT, Operations) and internal teams (e.g., Product, Sales, Support)
• Project Management, Program Management, or Learning & Development Experience
• Data fluency

Preferred Qualifications

• Deep experience in healthcare and technology, specifically with health systems, accountable care organizations, or national provider groups
• Strong use of insights and confidence around data-driven decision making
• Proficiency in tech platform configurations, and willingness to learn technical API integrations to drive customer adoption at scale
• Proven track record of operational excellence, developing strategies and implementing them effectively
• Ability to problem solve, adapt, and grow quickly
• Excellent written & verbal communication and interpersonal skills
• Excellent organization, project management, and time management skills
• Builder mentality