UAV Ground Support Crew Member

About the role

Matternet is seeking a Ground Support Crew Member to join our dynamic team. Based in Mountain View, CA, you will be responsible for keeping our autonomous drone network running smoothly. Your primary duties include conducting pre- and post-flight aircraft inspections, preparing and loading payloads, and coordinating flights with partner restaurants and shops.

Responsibilities

• Conduct pre- and post-flight aircraft inspections per approved procedures
• Maintain accurate airworthiness and maintenance records
• Prepare and load payloads for each flight; verify order accuracy and packaging integrity at the point of handoff from merchant partners
• Operate and service ground equipment and charging systems
• Act as the on-site liaison between remote operations center and partner restaurants and shops, coordinating flight schedules, communicating delays, and resolving ground-level issues in real time
• Document and troubleshoot mechanical and electrical discrepancies; escalate faults through the proper maintenance release process
• Enforce site safety protocols, manage non-crew personnel around the aircraft, and report occurrences through Safety Management System

Requirements

• FAA Part 107 Remote Pilot Certificate (current and valid)
• Hands-on experience with mechanical and/or electrical systems; aviation, automotive, robotics, or industrial background all considered
• Clear communicator; comfortable coordinating between a remote operations team and on-site merchant partners
• Comfortable working outdoors, on your feet, across variable shift hours including early mornings and weekends

Qualifications

• Based in or able to relocate to Mountain View, CA
• Preferred qualifications include multi-rotor UAS operating experience beyond Part 107 certification, experience in a Part 135, Part 145, or other FAA-regulated operating environment, experience authoring or revising controlled documents (SOPs, maintenance procedures, inspection checklists), and manned aviation background (student pilot, PPL, CPL, or military flight experience)

Skills

Strong communication skills, ability to follow and execute written SOPs accurately, and comfort working in a safety-critical environment are essential.

Benefits

Matternet offers competitive compensation, including a starting range of $28-$36/hour, based on San Francisco Bay Area market data. Additional benefits include medical, dental, vision, life, and disability coverage, flexible spending accounts (FSA), unlimited paid time off, company holidays, and a 401(k) plan.

Pay

The expected starting range for this role is $28-$36/hour.

Schedule

Shifts may include early mornings, weekends, holidays, and on-call availability.