U.S. Pension Payroll Paymaster and Compliance Director

About the role

TELUS Health is seeking an experienced Health and Welfare benefits compliance specialist and a Pension Paymaster to join our U.S. Benefits Administration Compliance and Third-party Administrator (TPA) teams, respectively.

Responsibilities

• Regulatory Compliance Specialist:
  • Ensure full compliance with ERISA, IRS regulations, and plan provisions.
  • Oversee accurate Form 1099-R processing, tax reporting, and withholding (federal and multi-state).
  • Administer Required Minimum Distributions (RMDs) and other regulatory-driven payments.
  • Support Form 5500 preparation and annual pension audit processes.
  • Execute and maintain SOC 1 control activities related to pension payroll processing.
  • Support internal and external audits, including control testing and comprehensive documentation.
  • Perform detailed reconciliations between participant data, payroll outputs, and trust/custodial accounts.
  • Identify, escalate, and remediate processing errors, overpayments, and control gaps.
  • Ensure strict adherence to TPA policies, procedures, and client-specific control requirements.
• Pension Paymaster:
  • Manage end-to-end pension payroll administration across multiple client defined benefit (DB) plans.
  • Execute recurring and non-recurring payments, including monthly annuities, lump sums, death benefits, and retroactive adjustments.
  • Validate benefit calculations and payment outputs in accordance with plan documents and client-specific requirements.
  • Coordinate funding and disbursement timing with trustees, custodians, and client finance teams.
  • Manage payroll calendars, cutoffs, and service-level agreements (SLAs) across all assigned clients.

Qualifications

• 5–10+ years of experience in pension administration, payroll, or retirement operations.
• Direct, hands-on experience with defined benefit pension payroll and disbursements.
• Strong knowledge of ERISA, IRS regulations, and pension compliance requirements.
• Demonstrated experience with 1099-R reporting, tax withholding, and audit support.
• Proven ability to manage multiple clients, competing deadlines, and priorities simultaneously.

Preferred Qualifications

• Experience supporting SOC 1 audits and control environments.
• Familiarity with pension administration platforms (e.g., PeopleSoft Pension, proprietary TPA systems).
• Professional certifications such as CPP (Certified Payroll Professional), CEBS, or equivalent.
• Experience collaborating with trust/custodial partners and plan actuaries.

Core Competencies

• Exceptional client-facing communication and relationship management skills.
• Meticulous attention to detail and commitment to accuracy in a multi-plan environment.
• Advanced reconciliation and analytical capabilities.
• Strong ability to manage risk, prioritize workload, and meet tight deadlines.
• Process-oriented mindset with a focus on scalability, controls, and continuous improvement.

Salary Range

$120,000 - $135,000 USD Annual

Benefits

We offer a comprehensive total rewards package, including competitive salary and bonus structures, minimum 3 weeks of vacation, and a flexible benefits plan to meet the needs of you and your family. We also provide generous company-matched pension, flexibility to work in-office, virtually, or a combination of both, and career growth and learning & development opportunities to develop your skills.