U.S Operations Intern

About the role

Kiva U.S. is an innovative direct-to-borrower lending program. Our Operations team supports the U.S. program from borrower application to credit underwriting to fundraising support to loan disbursal to risk assessment and repayment. The U.S. Operations Intern will work closely with the team to drive improvements in the loan origination process and borrower management.

Responsibilities

• Screening and approving loan applications alongside our review team.
• Serving as a point of contact for borrowers via text and phone calls throughout their fundraising campaign.
• Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track.
• Piloting process and infrastructure improvements to our operations.
• Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience.
• Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva.
• Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike.
• Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives.
• Improving training materials and resources for Capital Access Managers.

Requirements

• At least 21 years of age by July 14, 2026
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Qualifications

• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Skills

• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment

Benefits

The Kiva U.S. Operations Internship is a part-time volunteer position, however, to help offset some expenses, Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers. Please note that the stipend is considered taxable income and we expect interns to do their own research as to how this may affect their personal/tax implications.

Pay

The weekly time commitment for a Kiva U.S. Operations Internship is 24 - 32 hours per week, from July 14th, 2026 - December 31st, 2026. Please ensure you are available to commit to the entire internship period before submitting your application.