Tyler Union - IT Support Specialist

About the role

Company Tyler Union, a division of McWane, Inc., has proudly served the waterworks industry for over a century, specializing in the manufacturing and distribution of ductile iron fittings, joint restraints, and valve boxes. The IT Support Specialist provides technical support for Tyler Union employees by maintaining computer hardware, software, network connectivity, telecommunications systems, and related technology resources. This position is responsible for troubleshooting technical issues, installing and configuring equipment, supporting end users, and assisting with the day-to-day operation of the company's information technology infrastructure. The ideal candidate is customer-focused, technically proficient, and capable of working independently while supporting organizational technology needs. The IT Support Specialist helps advance a proactive, solution-oriented culture aligned with The McWane Way principles, values, and behaviors.

Responsibilities

• Knowledge of Windows 10/11 Professional Operating Systems.
• Knowledge of Microsoft 365 applications and services.
• Experience with workstation and laptop hardware troubleshooting, repair, and configuration.
• Understanding of network printing and Microsoft print services.
• Understanding of Local Area Networks (LAN).
• Understanding of Wide Area Networks (WAN).
• Understanding of telecommunications and VoIP services.
• Experience with user account administration and access management.
• Familiarity with cybersecurity best practices and endpoint protection solutions.
• Experience documenting technical procedures and support activities.
• Install, configure, deploy, and maintain software applications on company computers and devices.
• Set up, image, configure, and deploy new desktop computers, laptops, and related peripherals for end users.
• Troubleshoot, diagnose, and resolve computer hardware, operating system, software, and connectivity issues.
• Provide day-to-day technical support and assistance to users, resolving help desk requests and technical issues in a timely manner.
• Install, configure, and deploy network and locally connected printers.
• Troubleshoot printer hardware, software, driver, and connectivity issues.
• Perform routine printer maintenance, including toner replacement, cleaning, preventive maintenance, and coordination with vendor support when necessary.
• Perform basic network troubleshooting, including testing network cabling, switches, ports, and user connectivity issues.
• Assist with diagnosing