TxDMV - VTR Compliance Analyst (Austin, TX)

General Description

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Essential Duties

• Performs high-volume account access management functions in support of approved data contracts, ensuring accuracy, timeliness, and compliance with established policies and security standards.
• Reviews and validates account request documentation such as; account forms and user authorization forms; to confirm completeness, accuracy, and proper approvals.
• Creates and provisions new external user accounts, ensuring appropriate system access levels are assigned based on contractual requirements and user roles.
• Manages a large volume of account maintenance activities, including adding, updating, and removing user access in accordance with system access control procedures.
• Maintains and tracks account activity requests to ensure prompt processing, maintains detailed records of actions taken, and resolves discrepancies or incomplete submissions by coordinating with internal teams and external partners.
• Ensures strict adherence to data governance, confidentiality, and information security standards while supporting efficient and effective user access lifecycle management.
• Handles customer inquiries related to the data contract process, including applications and contract execution.
• Performs and documents vetting activities related to contract applications.
• Maintains and updates data using an internal tracking system.
• Prepares documents for review by manager, division and department leadership.
• Performs compliance reviews to determine and document compliance with laws, rules and regulations.
• Identifies issues regarding compliance that require follow-up.
• Aids in preparing reports related to the status of data contract applications and data contracts.
• Requests information from contract holders to facilitate compliance and audit functions.
• Corresponds with existing and potential customers on a variety of matters related to data contracts.
• Collaborates with the Contract Unit manager to review processes, identify concerns, and foster ongoing workflow efficiencies.
• Performs activities to achieve compliance resolution, which may include written or oral correspondence, cross-division collaboration, or collection and analysis of information submitted in response to compliance issues.

Marginal Duties

• Travels up to 5% of the time. Travel by car (may include flying). May include overnight travel.
• May require working extended hours and some evenings and weekends, as needed. May be required to work hours other than 8:00 am - 5:00 pm.
• Employees are required to report to the office as directed.
• Performs other job-related duties as assigned.

Minimum Requirements

• Education: Graduation from high school or equivalent.
• No substitutions are available in lieu of experience.
• Experience: One (1) year of relevant work experience in contract monitoring or compliance, auditing, program or project support, data analysis, research, or account management is required.