TxDMV - Operations Specialist

About the role

The Texas Department of Motor Vehicles (TxDMV) seeks a Customer Service Representative III to join our team. This position is available to work on-site at 4000 Jackson Avenue, Austin, Texas 78731.

Responsibilities

• Retrieves title and registration information from master files or databases and verifies against applications, forms, and original documents.
• Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems.
• Handles confidential and sensitive information, including correspondence and communications regarding compliance with DPPA.
• Produces title history using FileNet Document Imaging System and microfilm to fulfill internal/external customer orders.
• Locates and corrects sources of errors within the data unit.
• Approves/disapproves requests for title histories and requests for microfilm and microfiche documentation of vehicle title and registration information; notifies applicants of decisions.
• Custodians records for the TxDMV to certify vehicle title and registration documents for court purposes.
• Inputs and maintains daily production reports and compiles monthly reports for manager.
• Answers multi-line telephones, routes messages, and responds to telephone inquiries.
• Processes requests to assist Headquarters and Regional Service Center staff.
• Maintains a productive working relationship with coworkers, management, and customers.
• Provides internal and external customer service through oral and written communication.
• Travels up to 5% of the time, including overnight travel, and works extended hours and some evenings and weekends, as needed.

Requirements

• Graduation from high school or equivalent.
• Two (2) years of experience in a high-volume customer service, data entry/management, or general office administration environment.

Qualifications

• A valid Class "C" driver's license is required.
• If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident.

Skills

• Excellent customer service skills.
• Ability to handle confidential and sensitive information.
• Proficiency in Microsoft Office Suite.
• Knowledge of Texas Motor Vehicle Laws and Regulations.

Benefits

• Retirement Plan.
• Paid Group Health & Life Insurance.
• Paid Holidays.
• Paid Vacation Leave.
• Paid Sick Leave.
• Longevity Pay.
• Dental and Vision Insurance.
• Dependent Optional Life Insurance.
• Voluntary AD&D Insurance.
• Dependent Health & Life Insurance.
• Health & Dependent care flexible spending accounts.
• Tuition Assistance Program.

Pay

Salary range: $20.00 - $25.00 per hour.

Schedule

Hours: 8:00 am - 5:00 pm, Monday - Friday.