TxDMV - Credentialing Supervisor (Austin, TX)

About the role

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection, and the success of motor vehicle-related industries.Performs advanced (senior-level) administrative and supervisory program work overseeing the Motor Carrier Division's credentialing and authorization programs. Manages operations related to intrastate motor carrier credentialing, automated motor vehicle authorization processes, customer service, and administration of the Unified Carrier Registration (UCR) program. Develops and implements policies, procedures, performance measures, and process improvements to ensure efficient program administration and compliance with applicable statutes, rules, and agency requirements. Serves as a subject matter expert for the Texas Motor Carrier Credentialing System (TxMCCS) and provides consultative and technical assistance to management, staff, stakeholders, and customers. Supervises program staff and works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Responsibilities

• Supervises and directs staff responsible for credentialing, authorization, and customer service activities.
• Oversees administration of Texas intrastate motor carrier credentialing programs and the Unified Carrier Registration (UCR) program.
• Develops, implements, and evaluates program goals, performance measures, policies, procedures, and operational standards.
• Monitors workload productivity, service levels, and key performance indicators and recommends improvements to program effectiveness and efficiency.
• Serves as the division subject matter expert for TxMCCS and works with business and technical stakeholders to identify, prioritize, and implement system enhancements and process improvements.
• Provides guidance regarding the interpretation and implementation of applicable statutes, administrative rules, policies, and procedures.
• Develops reports, analyses, and recommendations for division leadership and keeps division leadership informed of significant issues, risks, trends, and program performance.
• Establishes and maintains effective working relationships with internal and external stakeholders, including industry representatives, governmental entities, law enforcement agencies, and system partners.
• Recruits, trains, develops, evaluates, and coaches staff and addresses personnel matters.
• Represents the division in meetings, workgroups, conferences, and stakeholder events.
• May include travel up to 10% of the time by car (may include flying).
• May include overnight travel.
• May require extended working hours and some evenings and weekends, as needed.
• May be required to work outside of