Program Supervisor (Austin)

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. We have "Who We Are" description: Texas Workforce Commission connects people... Family Friendly Certified Workplace etc. That could be "About the role"? Actually "About the role" is about the position. But we have "Position Summary" which describes duties. That could be Responsibilities. We have "Knowledge And Abilities" which is knowledge and abilities. We have "You Qualify With" and "You Are a Great Fit With" which are qualifications/requirements. We have "You Gain" which includes benefits and pay. We have "Duty involves up to 20% travel within the state of Texas." That's schedule/travel. We have also "Veterans Use your military skills..." that's maybe not needed. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Also remove duplicated lines like the sponsorship statement appears twice; we should keep only once? The instruction: remove duplicated lines. So we should keep only one instance of that sponsorship statement? But we might fold minor metadata into a short

or drop it. The sponsorship statement is not a heading; it's a requirement. It could go under Requirements or Qualifications. But we need to preserve all substantive information. So we need to include that statement somewhere. We also have "You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas." That's also a requirement. We also have "TWC is not considering applications from individuals who require sponsorship..." repeated. We also have "In compliance with federal law, all persons hired will be required to verify identity..." that's boilerplate legal; we should remove. Also "A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042." That's legal; remove. Also "How To Apply" section: remove application instructions. Also "Veterans Use your military skills..." maybe keep as a note? It's not boilerplate but maybe not essential; but it's substantive? It's a resource for veterans. Might be considered extra but not required. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that note? It's not boilerplate; it's a resource. Could be placed under a section like "Additional Information" but we only have predefined headings. Could we put it under "Benefits"? Not really. Could we put under "Requirements"? Not appropriate. Maybe we can include it as a

under a generic section? But we only allowed headings from list. However we could create a section like "Additional Information" but not in list; instruction says use those headings for sections. It didn't forbid other headings? It says: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should only use those headings. If content doesn't fit, we could incorporate into existing sections as paragraphs. Thus we need to map content: - About the role: maybe a brief description of the role from "Position Summary". Could be a paragraph summarizing the role. But we also have Responsibilities separate. The instruction: Prefer a few substantive sections over many thin ones. So we could combine About the role and Responsibilities? But they are distinct headings. We need to include a section only when posting has real specific content for it. We have content for About the role? The "Who We Are" is about the organization, not the role. The role description is in Position Summary. That could be About the role. Then Responsibilities could be the detailed duties list. But we might avoid duplication. Let's extract: About the role: The VR Personnel Operations Supervisor (Program Supervisor VI) performs advanced (senior-level) administrative and supervisory program work directing statewide personnel operations, talent lifecycle management, and administrative division support for TWC VR Division. Work involves establishing program goals, priorities, and standards; developing and implementing comprehensive division guidelines, operational policies, and standard procedures; coordinating program activities; and monitoring and evaluating overall operational performance to ensure seamless, expedited service delivery across all statewide VR Field Service Delivery areas and State Office Departments. Unlike traditional reactive compliance roles, this supervisor serves as a strategic change agent, continuous-improvement champion, and collaborative leader who unifies a historically decentralized, fragmented regional liaison structure into a centralized, customer-focused operational unit. The primary mandate of this position is to shift the team's operating culture from passive administrative monitoring and transactional paperwork routing to proactive process ownership, innovative problem-solving, and consultative support for VR Management. This position is directly responsible for evaluating legacy workflows to identify redundancies, championing business process re-engineering and automation (replacing staff-dependent triggers with automated, proactive routines), and eliminating administrative inefficiencies. Works in close partnership with division leadership, TWC Central Human Resources, and the Office of General Counsel (OGC) to establish unified, error-free operational pipelines. Supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative, innovation, and independent judgment. That's a lot; could be About the role. Responsibilities: Could be a list of duties: establishing program goals, priorities, standards; developing and implementing guidelines, policies, procedures; coordinating program activities; monitoring and evaluating operational performance; supervising work of others; evaluating legacy workflows; championing business process re-engineering and automation; eliminating administrative inefficiencies; working in partnership with division leadership, HR, OGC; supervising others; etc. Might overlap. But we can keep About the role as a paragraph summarizing, and Responsibilities as a bullet list of specific duties. Requirements: Could be the basic qualifications: "You Qualify With Three years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency. Relevant academic credits may be applied toward experience qualifications for this position." Also residency requirement and sponsorship restriction. Qualifications: Could be "You Are a Great Fit With Five (5) or more years of progressively responsible experience in human resources operations, talent acquisition, compensation analysis, or staff services within a Texas state agency or public sector entity. Two (2) or more years of experience in a supervisory, team lead, or project manager capacity overseeing professional personnel liaisons, coordinators, or administrative teams. Hands-on proficiency with the State of Texas Centralized Accounting and Payroll/Personnel System (CAPPS HR/Payroll), Taleo Recruiting, ServiceNow, and DocuSign. Demonstrated experience evaluating legacy business processes, eliminating bureaucratic inefficiencies, and implementing automated tracking tools (such as advanced SharePoint workflows, Power Automate, or automated spreadsheet management). Prior working knowledge of Texas Vocational Rehabilitation Services, counselor credentialing standards (CSPD), caseload structures, or local workforce development alignment. Professional HR certification (e.g., SHRM-CP/SHRM-SCP, PHR/SPHR, or IPMA-HR)." Skills: Could be knowledge and abilities list: Knowledge of principles, modern concepts, best practices of public HR administration, talent acquisition, workforce management; local, state, federal laws; VR program operations; business process re-engineering, workflow automation, continuous quality improvement; public administration, workforce planning, supervisory management techniques, FTE position control. Ability to lead operational transition; balance compliance with customer focus; devise innovative solutions; interpret and communicate policies; plan, assign, prioritize, supervise work; maintain ethics. Benefits: From "You Gain": Family Friendly Certified Workplace; Competitive salary: $6,725.42 - $8,580.63/month; Defined Retirement Benefit Plan; Optional 401(k) and 457 accounts; Medical Insurance; Paid time off, including time for vacation, sick and family care leave; Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. Pay: Could be the salary range; but we already included salary in Benefits. However we have separate Pay heading. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states salary range, so we could have Pay section with that salary. Benefits section could list other benefits. But we might combine Pay and Benefits? The instruction says prefer a few substantive sections over many thin ones. So maybe we combine Pay and Benefits into one Benefits section that includes salary. But we have separate headings for Pay and Benefits; we could include both if they have content. However we risk thin sections. But we have substantive content for both: Pay: salary range. Benefits: other benefits. Could be okay. Schedule: Duty involves up to 20% travel within the state of Texas. That's schedule/travel. So we can have Schedule section with that. Now we need to ensure we don't include placeholder text like "commensurate with experience" etc. We have specific salary range, so fine. We need to remove duplicated lines: sponsorship statement appears twice; we should include only once. Also residency requirement appears maybe once? Actually appears in "Who We Are"? No, appears later: "You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas." Also appears again in the "How To Apply" duplicate. We'll include once. We also need to remove boilerplate like "In compliance with federal law..." etc. Now produce HTML fragment with

headings and appropriate

or

• . We need to decide which content goes where. Let's outline:

  About the role

  ... (summary paragraph)

  Responsibilities

  • Establish program goals, priorities, and standards
  • Develop and implement comprehensive division guidelines, operational policies, and standard procedures
  • Coordinate program activities
  • Monitor and evaluate overall operational performance to ensure seamless, expedited service delivery across statewide VR Field Service Delivery areas and State Office Departments
  • Serve as a strategic change agent, continuous-improvement champion, and collaborative leader to unify decentralized regional liaison structure into a centralized, customer-focused operational unit
  • Shift team's operating culture from passive administrative monitoring and transactional paperwork routing to proactive process ownership, innovative problem-solving, and consultative support for VR Management
  • Evaluate legacy workflows to identify redundancies and champion business process re-engineering and automation (replacing staff-dependent triggers with automated, proactive routines)
  • Eliminate administrative inefficiencies
  • Work in close partnership with division leadership, TWC Central Human Resources, and the Office of General Counsel (OGC) to establish unified, error-free operational pipelines
  • Supervise the work of others
  • Work under limited supervision, with considerable latitude for the use of initiative, innovation, and independent judgment

  Requirements

  Three years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency. Relevant academic credits may be applied toward experience qualifications for this position.

  Must be a Texas resident or willing to relocate to Texas.

  Not eligible for sponsorship: TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future (including H-1B, F-1 (OPT/CPT), or H-4 visas).

  Qualifications

  • Five (5) or more years of progressively responsible experience in human resources operations, talent acquisition, compensation analysis, or staff services within