TVC - Veterans Career Advisor (Veterans Services R

About the Role

Serves as a vital member of the Veterans Employment Services team. Provides a full range of intensive services with an emphasis on case management, employment, training, and placement services to meet the needs of Veterans, with priority given to Disabled Veterans and Special Disabled Veterans. Conducts interviews to assess Veteran client needs, disseminates information regarding employment and training programs, and facilitates Veteran access to all workforce development programs and services. Advocates for Veterans employment and training opportunities with business, industry, and community-based organizations.

TVC maintains a telework policy. Telework is decided by the division and contingent on performance. Telework is not a contract of employment and, if granted, may be terminated at any time and for any reason without notice.

Responsibilities

• Apply knowledge of counseling techniques, assessments, career planning, and interviewing techniques.
• Utilize knowledge of community resources and supportive services.
• Assess Veteran needs and coordinate Veteran services.
• Organize, monitor, document, and follow up with case-managed clients.
• Maintain confidentiality and present a professional image to customers, the public, and co-workers.
• Conduct comprehensive assessments of training needs, education, experience, skills, interests, and other relevant data to deliver appropriate services and assist Veterans with barriers to employment.
• Develop, document, and maintain case management records using an online case management system.
• Counsel and encourage Veterans throughout their reemployment process.
• Outreach to Veterans, community-based organizations, employers, labor unions, Veteran service organizations, and other service providers to promote Veteran employment goals.
• Refer and job-develop Veterans to employment opportunities based on qualifications consistent with employer requirements.
• Conduct and participate in workshops assisting Veterans in job search activities, including resume writing and interviewing.
• Make presentations to groups.
• Enter and retrieve information from computer systems (e.g., workinTexas.com, TWIST).
• Perform related work as assigned.

General personal computer, Microsoft Windows, and Microsoft Office experience preferred. Work hours other than 8-5 may be required.

Requirements

• Associate’s degree from an accredited college or university with major coursework in social work/social sciences or a related field. Experience may be substituted for education on a year-by-year basis.
• Two (2) years of experience in interviewing, assessment, job placement, retention, and counseling work of Veterans and other eligible job seekers.
• Must be a Veteran who served on active duty for a period of more than 180 days and was discharged/released with honorable, under honorable conditions, or general (under honorable conditions); OR a Veteran discharged/released from active duty because of a service-connected disability.
• A DD form 214 (member 1 copy not acceptable), NA Form 13038, or a VA Summary Benefits Letter must be attached to the application or provided prior to an interview.
• A valid Texas Driver’s License must be provided within 90 days of hire.

College transcripts are required and must be provided before an interview can be extended. It is preferred they be attached to the application.

Preferred Qualifications

• Two (2) years of experience in the operation of computers and applicable software.
• Experience with case management principles, standards, and methods.
• Experience with case guidelines, regulations, and policies.
• Experience providing excellent customer service to both internal and external customers.

Skills

• Knowledge of English language sufficient to compose correspondence, summarize information, and write case narratives.
• Knowledge of counseling techniques, assessments, career planning, and interviewing techniques.
• Knowledge of community resources and supportive services.
• Ability to assess Veteran needs and coordinate Veteran services.
• Ability to organize, monitor, document, and follow up with case-managed clients.
• Ability to consistently present a professional image to customers, the public, and co-workers.
• Ability to maintain confidentiality.

Environmental and Physical Conditions

Normal office work environment, mostly sedentary in nature. May involve walking, standing, remaining stationary for long periods of time, and pulling.