Tutor Project Coordinator (Limited)

Initial review date: 09-02-2026. Applications received by 11:59 pm on this date will be routed to the hiring team for consideration; later applications may still be forwarded if requested.

About the organization

UC Santa Cruz is a public university combining the experience of a small, liberal arts college with the depth and rigor of a major research university. Known for innovation and experimentation, the campus is renowned for its beauty.

The Division of Student Affairs and Success (DSAS) provides campus-wide coordination and leadership of student success programs, activities, and initiatives. The Student Success and Equity area includes Retention and Validation (R&V) units—Educational Opportunity Programs (EOP), Services for Transfer Reentry and Resilient Scholars (STARRS), and African, Black, and Caribbean Student Success (ABC SS)—which offer holistic support by acknowledging students’ lived experiences and fostering a sense of belonging.

• EOP supports first-generation, low-income, and historically marginalized students in achieving academic, professional, and personal goals.
• STARRS advances social mobility for transfer, re-entry, and independent students, including those with experiences such as military service, parenting, foster care, homelessness, incarceration, or family trauma.
• ABC Student Success advocates for the holistic success of African, Black, and Caribbean students, addressing equity gaps and improving retention and graduation rates.

Learning Support Services (LSS) provides course-specific group and individual tutoring, Supplemental Instruction, and Writing tutoring for all undergraduate students. Programs are grounded in equity-minded pedagogy and serve nearly 11,000 students annually across all academic divisions. LSS collaborates with EOP, STARRS, the Disability Resource Center, HSI Initiatives, and campus colleges.

About the role

Under the supervision of the Assistant Director of Learning Support Services (LSS), the Tutor Project Coordinator supports the daily implementation of the Tutoring program and provides office support. Responsibilities include overseeing special tutoring projects, supervising student office staff, and ensuring the full implementation of LSS programs.

Responsibilities

• Tutor Program Coordination (65%)
  • Assist in delivering academic programs that support undergraduate student success.
  • Coordinate tutoring programs, including hiring and supervising tutors.
  • Maintain the tutor sign-up system (TutorTrac) and schedule for all LSS tutoring services.
  • Conduct observations of tutors as needed.
  • Create and maintain student employee records/files following university and UAW Union procedures.
  • Implement tutoring program policies in accordance with University and UAW guidelines.
  • Approve and process student employee timesheets.
  • Assist with operational functions such as finance, facilities, payroll, space planning, communications, IT, and safety.
• Orientation Events and Training (15%)
  • Assist with training undergraduate tutors and student assistants during orientation events, including setup for quarterly orientations.
  • Collaborate with the Assistant Director and Tutor Program Coordinator to implement training grounded in critical pedagogy.
  • Develop training for Small Group Tutors and Writing Tutors.
  • Train tutors as equity-minded peer educators.
• Program Evaluation (10%)
  • Use TutorTrac to provide data on tutoring program utilization by specific student groups.
  • Assist in data collection and clean-up.
  • Use campus data systems (e.g., Academic Information System, Infoview) to support student success.
  • Administer and tabulate end-of-quarter and session surveys.
• Referrals (5%)
  • Refer students to campus programs such as CARE, CAPS, DRC, EOP, Advising, and other support services.
  • Implement outreach methods to encourage service usage and tutor applications.
• Other Duties (5%)
  • Perform additional duties as assigned, including up to 6 hours of timesheet support bimonthly.

Requirements

• Bachelor’s degree in a related area and/or equivalent experience/training.
• Experience with tutorial programs, supplemental instruction, or academic support programs in a college setting.
• Knowledge of learning theory, learning styles, affective issues, academic issues, and socio-cultural issues in academic support.
• Cultural competency skills and experience working with diverse staff, faculty, and student populations.
• Strong judgment, decision-making, and problem-solving skills.
• Ability to review, understand, and apply policies and regulations to ensure smooth tutoring operations.
• Excellent oral and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Ability to present information in small and large group settings.
• Knowledge of current and theoretical models influencing academic service delivery (e.g., discipline-specific or student-population-specific).
• Knowledge of strategies in critical thinking, reading, writing, note-taking, test-taking, time management, and goal setting.
• Ability to gather, analyze, and synthesize large amounts of qualitative and quantitative data for effective communication and recommendations.
• Proficiency in databases, word processing, spreadsheets, internet research, electronic calendars, and professional email communication.
• Ability to motivate and encourage others toward common and individual goals.

Preferred Qualifications

• Knowledge of learning theories and training models.
• Understanding of how learning skills issues apply to a research institution.

Special Conditions of Employment

• Pass a pre-employment criminal history background check.
• Pass the employment misconduct disclosure process.
• Work primarily on campus, with potential for hybrid remote work based on operational needs.
• Maintain professional appearance and conduct.
• Ability to work occasional evenings and weekends as directed.
• Complete required UC compliance training within established time frames.
• Compliance with UC vaccination policy.

Pay

Budgeted salary: $31.00/hour. Salary commensurate with skills, qualifications, and experience.

Schedule

• Full-time, fixed-term appointment (5 months from date of hire).
• 100% time, 40 hours per week.
• Monday–Friday, day shift.

Benefits

Mid-level benefits eligibility.