Turquoise Premier Model, Y Lounge

About the Role

The Turquoise Premier Model (TPM) elevates food and beverage hospitality and service to Yaamava’ Service and Brand Standards, primarily in premier venues. This role provides timely, accurate, and responsible cocktail and soft drink service to all guests while adhering to upscale service standards in premier rooms, Y-Lounge, banquets, special events, and other assigned Casino areas.

Responsibilities

• Deliver exceptional, memorable service by engaging guests with enthusiasm and professionalism in adherence to Yaamava’ Service and Brand Standards.
• Initiate personalized service through thoughtful questions and attention to nonverbal cues, maintaining a detail-oriented "Everything Matters" approach.
• Act as a brand ambassador, promoting venue and Casino offerings through energetic and effective communication.
• Provide prompt, courteous service using upselling techniques and a strong sense of urgency.
• Maintain a high degree of alcohol expertise, including knowledge of spirits, beer, wine, cocktails, garnishes, and presentation standards.
• Demonstrate thorough knowledge of all menu items, including ingredients, allergens, preparation, and presentation to ensure a spectacular guest experience.
• Stay updated on beverage pricing and inform patrons of specials, promotions, and events.
• Perform public relations duties within premier room outlets and other specialty venues.
• Participate in modeling presentations and promotional programs as required.
• Collect accurate payment for each drink or round using the "cash and carry" alcohol service system.
• Verify the legal age of guests who appear under 30 and adhere to all responsible Alcohol Beverage Control (ABC), state, and gaming policies.
• Maintain compliance with responsible vendors and food handling programs.
• Ensure overall cleanliness, organization, and preparedness of the workspace, including proper setup of beverage trays.
• Achieve a minimum score of 95% on service standards, food, liquor, wine, beer, alcohol awareness, and point-of-sale tests before working a solo shift.
• Complete ongoing Forbes training and periodic quizzes/assessments as assigned.
• Perform other duties as assigned to support efficient department operations.

Requirements

• High School Diploma or GED required.
• Minimum six (6) months of related experience or training.
• Must be at least 21 years of age.
• Must obtain and maintain a current Food Handler’s card and Responsible Beverage Service (RBS) certification.
• At the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license.

Skills

• Ability to read, write, and communicate effectively in English.
• Proficiency in simple mathematical operations (addition, subtraction, multiplication, and division).
• Ability to manage cash transactions accurately and securely.
• Strong interpersonal skills to provide friendly and efficient service to guests and team members.
• Clear and effective communication with guests and team members.
• Ability to work under pressure, staying calm and efficient during busy periods.

Physical Requirements & Working Conditions

• Primary work environment is a climate-controlled Casino & Resort setting.
• May require travel to attend meetings, trade shows, and conferences.
• Must be available to work evening, weekend, and holiday shifts.
• Ability to work in a fast-paced, high-demand environment.
• Strength to exert up to 10 pounds of force occasionally and move up to 40 pounds occasionally.
• Sedentary work involving sitting, with constant operation of a computer and office machinery.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to understand conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to be heard and understood in person, in groups, in meetings, via videoconference, and over the telephone.
• Visual acuity for preparing and analyzing data, transcribing, viewing computer terminals, and conducting visual inspections.
• Mobility to safely move in an office environment, walk, stoop, bend, kneel, and operate a motor vehicle for travel to events and properties.
• Endurance to sit, walk, and stand for extended periods throughout the work shift.
• May be exposed to fumes or airborne particles, including secondhand smoke.
• Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.

Reasonable accommodation will be made in compliance with all applicable laws.