Turnover Maintenance Manager - COM

Responsibilities

• Accurate input of data into the Company's system of record software.
• Planning and scheduling of both internal and contracted work.
• Seamless coordination with the property management team for the move out and move in of residents.
• Achievement of all financial and performance metrics.
• Work directly with the Maintenance Director to achieve HMC goals.
• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance.
• Negotiation of trade contracts, service agreements, and ensuring their quality.
• Develops scopes of work.
• Supervise a team of maintenance professionals, ensuring efficient operations and team development.
• Create or approve Purchase Orders in accordance with HMC policy.
• Ensure timely payment of HMC contractors once their work is completed and satisfies HMC expectations.
• Schedule internal and contracted work associated with the performance of the COM.
• Utilize the system of record (Yardi) software to accurately schedule and track all status, time, labor, and materials associated with the COM process.
• Review and update completed or planned work daily in Yardi and communicate adjusted timelines to both internal and external leaders as required.
• Review all reports to ensure data entry information is accurate and consistent with HMC policy and alert management of any inconsistencies.
• Identify inefficiencies in the COM process that delay timely resident move-ins or the quality of work performed by contractors or HMC employees.
• Understand and achieve performance and financial goals, including meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensure availability of parts and materials to meet timelines.
• Uphold all company policies, goals, and values.
• Conduct various inspections to ensure HMC standards of COM quality and timeliness are met.

Qualifications

• High School Diploma or GED (or equivalent), or directly related job experience in managing process projects where independent judgment is required.
• 1-3 years staff supervisory experience.
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance, with 5 or more years’ experience in building maintenance.
• Advanced degree of leadership, integrity, and management skills.
• Proven ability to meet deadlines, goals, and problem-solve.
• Demonstrated use of property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure that those performing these tasks adhere to their timelines.
• Understanding and following HMC policies involving the COM, Work Order, and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficiency in standard office software such as MS Word, MS Excel, PowerPoint, email programs, and internet browsers.
• Strong and effective oral and written communication skills.
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors, and peers.
• Detail-oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Reliable and dependable attendance and punctuality are essential for this position.
• Valid driver’s license and insurance.