Turnover Maintenance Manager - COM

Responsibilities

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance to include negotiation of trade contracts service agreements and their quality.
• Develops scopes of work.
• Lead and supervise a team of maintenance professionals, ensuring efficient operations and team development.
• Schedules of internal and contracted work associated with the performance of the COM.
• Utilizes of the system of record (Yardi) software to accurately schedule and track all status, time, labor and materials associated with the COM process.
• Reviews and updates any completed or planned work daily in Yardi and communicates adjusted timelines to both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies any inefficiencies in the COM process that delays timely resident move in’s or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals to include meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.

Qualifications

• A high school diploma or GED (or equivalent) is required, and in the absence of a degree, directly related job experience in managing process projects where independent judgment is required.
• 1-3 years staff supervisory experience is required.
• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance and 5 or more years’ experience in building maintenance.
• Advanced degree of leadership, integrity and management skills.
• Proven ability to meet deadlines, goals and problem solve.
• Demonstrated use of property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure that those performing these tasks adhere to their timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills.
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors and peers.
• Must be detail oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and basic knowledge of property management activities.
• Reliable and dependable attendance and punctuality are essential for this position.
• Must have a valid driver’s license and insurance.

Pay

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $82,320 - $102,720 exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package. Click here for benefits overview.