Turndown Attendant, Hotel Housekeeping

About the role

The Turndown Attendant Housekeeping is responsible for providing turndown and cleaning service for all vacant and occupied rooms, ensuring they meet 5-Star, 5-Diamond standards as per Forbes criteria. This role collaborates with other departments to enhance the overall guest experience.

Responsibilities

• Cleaning all guestrooms, making beds, and providing clean terry and robes.
• Cleans, dusts, sanitizes, collects garbage, and replenishes all collaterals, supplies, amenities, coffee pods, and condiments.
• Respects guest requests and preferences while adhering to the enterprise's policies and applicable laws.
• Reports maintenance issues to the Office Coordinator or Supervisor.
• Provides turndown service in the evenings and prepares the guestroom ambiance for guests to relax and sleep.
• Carries a radio and wears an earpiece discreetly to communicate with team members.
• Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to cleanliness and maintenance standards.
• Maintains proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.
• Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
• Motivates employees to collaborate, learn, perform, and develop their skills.
• Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
• Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and reports all guest requests to the Supervisor or the Office Coordinator as needed.
• Performs other duties as assigned to support the efficient operation of the department.

Qualifications

• High School Diploma or GED.
• Minimum of two (2) years of Housekeeping experience within an upscale hotel.
• Schedule flexibility to work evenings, weekends, holiday shifts, and overtime when needed.

Skills and Abilities

• Good verbal and written communication skills.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Personable and professional, capable of using caution and discretion in communication.

Physical Requirements/Working Conditions

• Primary work environment is in a climate-controlled office setting.
• May be required to work evening, weekend, and holiday shifts.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference, and over the telephone.
• Visual acuity that meets the requirements of the position: the worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors, or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend, and kneel, and enter, exit, and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows, and San Manuel properties.
• Endurance sufficient to sit, walk, and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Benefits

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth, and well-being of its employees. Join our team today!