Room Attendant, Hotel Housekeeping

About the role

The Room Attendant under the direction of the Supervisor, Housekeeping, is responsible for providing cleaning services for all vacant and occupied rooms, aiming to achieve a 5-Star, 5-Diamond rating according to Forbes standards.

Responsibilities

• Cleans guestrooms, makes beds, provides clean terry and robes.
• Cleans, dusts, sanitizes, collects garbage, replenishes supplies, amenities, and coffee pods and condiments.
• Respects guest requests and preferences, adhering to policies and laws.
• Solves guest complaints and offers assistance to resolve problems.
• Reports maintenance issues to the Office Coordinator or Supervisor.
• Communicates with team members using a radio and earpiece discreetly.
• Conducts daily inspections of guestrooms to ensure adherence to cleanliness and maintenance standards.
• Maintains proper usage of chemicals and cleaning supplies, following OSHA rules and completing necessary training.
• Maintains equipment according to health and safety guidelines and policies.
• Motivates and empowers team members, leading by example and sharing knowledge.
• Reports maintenance issues to the Office Coordinator and guest requests to the Supervisor or Office Coordinator.
• Performs other duties as assigned to support efficient department operations.

Qualifications

• High School Diploma or GED preferred.
• Minimum of two (2) years of Housekeeping experience within an upscale hotel.
• Flexible availability required, including evenings, weekends, holidays, and overtime.

Skills and Abilities

• Good verbal and written communication skills.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Personable and professional, capable of using caution and discretion in communication.

Physical Requirements/Working Conditions

• Primary work environment is in a climate-controlled office setting.
• May require travel to attend meetings, trade shows, and conferences.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.