Turndown Attendant

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury at cutting-edge downtown icons, premier luxury lodges, Savannah’s entertainment destinations, or elite ski lodges. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality champions bold, original hotels, each crafted with distinctive style for the Individualist traveler.

Location

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or the luxurious spa, Grand Bohemian Lodge enlivens the senses with stunning views, curated art, floor-to-ceiling windows, and earth-inspired details. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or enjoy Greenville’s natural beauty from our manicured event lawn. The lodge features an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds.

About the Role

The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests, and cleaning rooms as needed.

Responsibilities

• Review turndown list and stock caddie to ensure all supplies, linen, and amenities are available for proper turndown service.
• Review list for any special guest requests.
• Turndown each assigned room according to hotel standards.
• Handle "Lost and Found" items according to established procedures.
• Maintain cleanliness of hallways, public areas, and closets (sweeping and vacuuming as needed).
• Prepare housekeeping cart for the next day’s use.
• Report maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Deliver guest laundry to rooms.
• Operate pagers and radios professionally when communicating with staff.
• Deliver guest requests in a timely manner.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
• At all times, be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.

Qualifications

• High School diploma or equivalent preferred.
• Experience in a hotel or related field preferred.

Physical Requirements

• Flexible and long hours may be required.
• Medium work: Exerting up to 50 pounds of force occasionally, 20 pounds frequently, and/or 10 pounds constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.

General Requirements

• Effectively communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Listen, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm, friendly demeanor at all times.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with hotel standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems proactively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.