Turnaround Coordinator

About the Role

Responsible for coordinating and carrying out activities related to various Airline Ground Handling needs and maintaining accurate and complete documentation while monitoring the ramp personnel for compliance with all Menzies Aviation as well as local Customer Safety and security policies and procedures.

Responsibilities

• Provide support for coordination of flight turnarounds
• Ensure all measures are taken to secure safe, on-time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements
• Attend flight briefings and debriefings
• Report irregularities, incidents, discrepancies, and potential complaints to Management
• Ensure that the aircraft loading is in accordance with airline requirements
• Ensure all services are allocated and arrive at the aircraft on time to meet Service Level Standards
• Provide timely and proactive information regarding flight status or any factors affecting departmental actions
• Organize and plan aircraft turnaround, ensuring activities are performed safely and timely
• Ensure aircraft load complies with loading instructions and is reconciled exactly with the details shown on the aircraft Load sheet
• Ensure correct completion of all documents related to the Flight File and maintain accuracy of records
• Securely store documents in accordance with Menzies Aviation and Airline procedures
• Ensure airlines' SLAs are respected and report any irregularities immediately to Management
• Collaborate with Ramp and Passenger Service departments for safe, secure, and on-time departures
• Stay updated on the latest changes, memos, and briefings via the SLS Board and notice boards
• Carry out internal audit inspections via the SMART application
• Report any incidents, accidents, and near misses as per Menzies Aviation and customer procedures
• Operate equipment such as Passenger Boarding Bridges, company vehicles, radios, telephones, and computer equipment safely and efficiently after training
• Always wear PPE on the Ramp
• Know emergency response rescue procedures
• Communicate information via ground-to-air radio with pilots
• Use radio contacts to maintain operational ramp control of all flights
• Monitor and communicate aircraft arrivals/departures and gate changes affecting daily operations
• Monitor flight delays and coordinate information with airline operations
• Document daily log of aircraft contacts
• Provide flight crew with unload/offload ramp instructions when requested
• Follow pushbacks, departures, and flight arrival phase procedures
• Prepare daily reports to ensure accuracy of information during assigned shift
• Portray and communicate Company Mission, Vision, and Values to Ramp employees
• Monitor compliance of all Menzies ramp personnel with safety and security policies and procedures, including:
  • Relevant/location-specific customer ramp operation programs, policies, and procedures
  • Local airport security policies and procedures
  • Local, provincial, and federal regulations, policies, and procedures
• Promptly address improper, incorrect, and/or unsafe actions and recognize correct and positive behavior
• Identify potential hazards/risks and report them to management
• Support OJT Mentor program through regular communication with HS&E/Training Staff and Station Management
• Meet the Station's attendance standards
• Perform additional duties as assigned

Requirements

• Minimum of 18 years of age and legally able to work in the United States
• Computer literate with solid knowledge of MS Office and related programs
• Previous airline/aviation operational knowledge is required
• Ability to obtain and hold all required security clearances
• Must possess a valid Driver’s License
• Familiar with GOMs, Airline procedures, Airport procedures, and Airport legislation
• Fully versed in SGHA concepts
• KPI/SLA driven to meet customer expectations by delivering excellence
• Ability to work flexible shift assignments

Skills

• Computer proficient
• Excellent communication and interpersonal skills
• Ability to communicate with pilots, airline operations, managers, and Air Traffic Controllers as required
• Ramp operation knowledge
• Ability to work with minimal supervision
• Airline and/or GHA Weight & Balance Licenses will be advantageous

Safety, Security, Wellbeing, and Compliance

You will have a responsibility and duty while at work to take reasonable care of the health, safety, and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members.

In all areas of our business, there is a potential risk to health, safety, and welfare through the misuse of alcohol and drugs. As such, the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.