Turn Coordinator

The Michaels Organization is a national leader in residential real‑estate offering full‑service capabilities in development, property management, construction, and investment. Michaels teammates strive to fulfill the promise of creating communities that lift lives—jumpstarting housing, education, civic engagement, and neighborhood prosperity.

Responsibilities

• Work directly with team members and vendors to assess and assign repair issues, including electrical, plumbing, HVAC, appliances, water intrusion, tile, carpet, walls and flooring, interior and exterior painting, and cleaning.
• Maintain service records and follow up on unresolved customer‑service issues to ensure resolution.
• Prioritize and manage the daily workload to ensure successful, on‑time, quality completion of turn projects.
• Ensure effective, timely, and professional interactions with residents, contractors, and the property‑management team on all maintenance services provided.
• Assist make‑ready staff as required to meet deadlines.
• Complete accurate records regarding preventive maintenance, work orders, purchase orders, delivery orders, and invoices.
• Report any maintenance or resident‑related concerns to manager and/or supervisor in a timely manner.
• Perform other duties as assigned.

Qualifications

• Required experience: Application and use of a Reporting System preferred; technical experience in carpentry, light plumbing, light electrical work, painting, refurbishing and cleaning, and air‑conditioning.
• Must be able to pass a background investigation and drug‑test screening.
• Education/Training: High School Diploma or GED; valid driver’s license with an acceptable driving record; all certifications required by law; successful completion of all required courses, classes, and training provided by MMS.
• Skills and abilities: Ability to understand and enforce contracts for turn completion; experienced in operating computer systems to maintain and track service tickets and maintenance records; update and maintain turn‑tracker program; work within a computerized reporting system and provide daily email communication; proficient in Microsoft Excel; capable of working both independently and as part of a team; thrive in a fast‑paced, customer‑service‑oriented environment; meet deadlines under pressure; prioritize daily workload; follow supervisor instructions; exercise problem‑solving skills; interact professionally with co‑workers, supervisors, vendors, residents, guests, and the public.

Working Conditions

• Full‑time schedule: 40 hours per week; overtime may be required.
• Must be able and eligible to drive a company vehicle for resident service requests, picking up replacement parts and supplies, and inspecting grounds.

Pay

Salary Range: $22.00 – $24.00 per hour (targeted base salary; actual pay determined by location, skills, experience, and education).

Benefits

• Competitive wage.
• Comprehensive benefit package including medical, dental, vision, prescription coverage, etc.
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for employees’ children.
• Professional development opportunities.
• Collaborative, inclusive company culture where all are welcome.