Tubing Park Ticket Scanner

About the role

The Tubing Park Ticket Scanner provides a welcoming and efficient entry experience by managing the Tubing Park entrance, scanning and validating tickets, and maintaining accurate attendance information. Reporting to the Tubing Park Manager and taking day-to-day direction from the Arrivals Supervisor and Check-In Lead, this role works closely with both Arrivals and outdoor staff to maintain controlled access and organized guest flow. Success means accurate scanning, clear communication, and a consistent entry process that does not unnecessarily delay guests. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90, The Summit at Snoqualmie offers summer activities such as mountain biking trails and scenic lift rides, providing year‑round recreation.

Responsibilities

• Maintain accurate guest entry counts throughout each session and communicate guest count changes and concerns to Tubing leadership.
• Scan guest tickets as they enter the Tubing Park and verify tickets are valid for the appropriate date and session.
• Manage the Tubing Park entrance, maintain controlled guest access, and maintain an organized and efficient flow of guests through the entry gate.
• Monitor and report ticket or scanning discrepancies.
• Follow established scanner and equipment procedures and report scanner or equipment issues to leadership.
• Assist with setup and closing of the guest entry area.
• Greet or acknowledge guests as they approach the Tubing Park entrance, answer basic ticket and entry questions, and direct guests to Check‑In when additional assistance is needed.
• Follow direction from the Hill Supervisor and Hill Lead, communicate entry concerns and operational needs to Arrivals leadership, and work with outdoor staff to maintain efficient guest flow.
• Assist guests with scanning and entry, and direct ticket issues or guest concerns to the appropriate team member.

Qualifications

• Required: Excellent communication and customer service skills.
• Required: Must be at least 16 years of age.
• Required: Basic computer experience.
• Required: Ability to multitask in a fast‑paced and sometimes stressful environment.
• Preferred: Customer service experience, both in person and on the phone.
• Preferred: Fluency in a language other than English.

Pay

The wage range for this position is $21.50–$23.55 per hour.

Benefits

• This is a non‑benefited role.
• All individuals may contribute to the 401(k); after 1,000 hours in a calendar year they become eligible for a discretionary match (2‑year vesting cliff).
• All individuals accrue sick time at 1 hour per 40 hours worked, up to a maximum of 64 hours per year.
• All team members may participate in the Ally Heath benefit, which provides telemedicine and mental health appointments with no copays or deductibles, covering all family members for a $4 weekly deduction.