TTI Bilingual Customer Service Job Fair - Thursday, September 10th
Techtronic Industries - TTI · Anderson, SC · 1 mo ago
OTHR$17.11/hrFull-time
About the role
TTI Power Equipment is hiring Bilingual Customer Service Associates for its Anderson, SC office on 1st shift.
Responsibilities
- Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
- Verify and authorize warranty coverage for all callers.
- Provide helpful direction to callers dealing with warranty & non-warranty service.
- Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
- Provide callers with location to purchase parts & receive repair service.
- Work with internal customers on warranty claims, stock issues, lost or damaged freight.
- Enter orders, provide pricing and stock availability and status of order to all customers.
- Other duties as assigned.
Requirements
- High School Education or equivalent.
- Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
- Strong written and verbal skills.
- Ability to communicate well with callers using a clear understanding voice.
- Ability to professionally handle irate callers and high stress situations.
- Excellent phone skills.
- Ability to satisfy consumers and end users with minimal request for management intervention.
- Proficient with Microsoft Word and Excel; Access would be a plus.
- Weekend work required.
Benefits
- Tuition assistance
- 401(k)
- Medical/dental/vision coverage
- Vacation
- Holidays
Pay
Starting at $17.11/hr
Schedule
1st Shift: Monday – Friday, 9:00 am – 6:00 pm