TSMO & Traffic Management Center (TMC) Technician

About the role

AECOM is seeking a highly motivated TSMO & Traffic Management Center (TMC) Technician to support Transportation Systems Management & Operations (TSMO), Traffic Incident Management (TIM), Intelligent Transportation Systems (ITS), and Traffic Management Center (TMC) operations throughout Tennessee, North Carolina, and South Carolina.

Responsibilities

• Manage and/or assist in the management of Traffic Management Center (TMC) operations.
• Monitor roadway conditions, incidents, special events, weather impacts, and traffic operations utilizing ITS technologies and transportation management systems.
• Cook up incident response activities with transportation agencies, law enforcement, fire departments, EMS, emergency management agencies, and towing and recovery partners.
• Aid in incident detection, verification, response coordination, lane closure management, and traveler information dissemination.
• Aid in the development and maintenance of TMC standard operating procedures, operational plans, and response protocols.
• Aid in performance monitoring, reporting, and evaluation of transportation operations activities.
• Work in 24/7 operational environments as required.
• Assist in the development, updating, and delivery of Traffic Incident Management (TIM) training programs.
• Serve as an instructor or co-instructor for TIM, responder safety, and transportation operations training courses.
• Cook up training activities with transportation agencies, law enforcement, fire service, EMS, towing and recovery organizations, and emergency management stakeholders.
• Aid in TIM program development, stakeholder engagement, and performance monitoring initiatives.
• Promote national TIM best practices, responder safety principles, NIMS, and Incident Command System (ICS) concepts.
• Work directly with TSMO engineers on the design, implementation, deployment, and operation of transportation systems and technologies.
• Aid in field investigations, site assessments, device evaluations, and operational reviews.
• Aid in the deployment and testing of ITS infrastructure, including CCTV cameras, dynamic message signs (DMS), traffic detection systems, traveler information systems, automated warning systems, and related technologies.
• Aid in the development of operational concepts, system documentation, and implementation plans.
• Aid in transportation operations projects from planning through deployment and operational evaluation.
• Participate in field activities involving transportation operations equipment and systems.
• Collect, organize, analyze, and report transportation operations and incident management data.
• Prepare technical reports, presentations, training materials, and operational summaries.
• Aid in meetings, stakeholder coordination, and project documentation.
• Support transportation operations during special events, emergency incidents, severe weather events, and other operational activities.
• Travel throughout the region as required to support client needs, training programs, and operational activities.

  Qualifications

  • BA/BS in Civil, Transportation, Engineering Technology, Emergency Management, Public Safety, Computer Technology, or related discipline.
  • 4 years of related experience in one or more of the following or demonstrated equivalency of experience and/or education.
  • Traffic Management Center (TMC) Operations.
  • Traffic Incident Management (TIM).
  • Intelligent Transportation Systems (ITS).
  • Traffic Operations.
  • Traffic Systems Management & Operations (TSMO).
  • Emergency Response or Emergency Management.
  • Public Safety Operations.
  • Experience coordinating with transportation agencies and public safety organizations.
  • Experience utilizing transportation technologies, operational software systems, or traffic management platforms.
  • Valid U.S Driver’s License required to visit project sites, clients, and other AECOM offices.
  • As a condition of employment, selected candidate must pass a Motor Vehicle Records review.
  • Preferred Qualifications:
    • Experience managing or supervising Traffic Management Center operations.
    • Experience serving as a Traffic Incident Management (TIM) trainer or instructor.
    • Experience working with ITS technologies and transportation operations systems.
    • Experience supporting TSMO projects and transportation technology deployments.
    • Knowledge of National Incident Management System (NIMS) and Incident Command System (ICS).
    • Experience working with state DOTs, local governments, emergency management agencies, or first-response organizations.
    • IMSA, TIM Trainer, ATSSA, FEMA ICS, or related certifications.
    • Experience conducting field reviews and supporting implementation of transportation technology projects.
    • Technical Training & Instruction experience.
    • Field Operations & Technology Deployment experience.
    • Multi-Agency Coordination experience.
    • Proficiency in verbal and written communications.

  Additional Information

  • Ability to work in operational environments requiring occasional evening, overnight, or emergency response support.
  • Relocation is not an option for this position.
  • Sponsorship for US employment authorization is not available now or in the future for this position.
  • At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously.
  • To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.
  • Offered rate of compensation will be based on individual education, qualifications, experience, and work location.
  • The range for this position is $80000 to $125000.