Transportation Management Center (TMC) Operator

What You Will Do

A Traffic Systems Dispatcher/Operator and Data Collection is responsible for Traffic Operations situational awareness, data entry and monitoring a designated region, district and roadway for normal and emergency conditions to identify incidents, coordinate response and update status for DOT and Consultant management in a 24/7/365 environment, using various software, CCTV and Intelligent Transportation Systems (ITS).

• Situational Awareness: Understand what's happening on the State DOT road network in the Traffic Management Center (TMC).
• Traffic Monitoring: Monitor traffic cameras to spot and respond to incidents quickly.
• Use CCTV cameras, congestion info from state and commercial sources, crowdsourcing apps like Google Traffic and Waze, and work with partners like Police and DOT.
• Maintenance Dispatch: Dispatch DOT staff and contracted crews for routine and emergency road maintenance like fixing potholes, maintaining traffic signs, electrical traffic control devices, salting, and snow removal.
• Road Closures: Proactively monitor road closures and notify DOT staff about any unauthorized closures.
• Equipment Monitoring: Monitor field equipment, dashboards, and software/hardware used in the TMC and report any issues to DOT maintenance staff.
• Traffic Monitoring Tools: Use TMC equipment and software to actively monitor traffic.
• Sign Deployment: Put up signing plans on DOT's Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
• Real-time Monitoring: Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems to manage traffic.
• Traveler Information: Ensure traveler information is communicated accurately and timely through DOT's channels.
• Public Service Platforms: Verify the accuracy of traveler information on DOT's public service platforms and report any issues.
• Hotspots Monitoring: Monitor hotspots, smart work zones, and changes in road/lane alignments using CCTV cameras and other sources.
• Communicate with various stakeholders to get a comprehensive view of road conditions.

What You’ll Bring To Our Firm

• High school diploma or GED required.
• Exceptional written and verbal communication skills in English.
• Proficiency in communicating information over a radio system or network.
• Expertise in using freeway management and other traffic control computer applications.
• Strong ability to write reports and correspondence.
• Effective coordination of real-time activities and priorities.
• Strong interpersonal skills and the ability to work effectively within a diverse team.
• Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in using computers with Windows-based applications.
• Flexibility to work alternate schedules and be on-call as necessary.
• Familiarity with Regional DOT Interstates and local roadways (preferred).
• Experience in public safety, emergency management, transportation dispatch, or related fields (preferred).