Transportation Management Center (TMC) Operations Manager

About the role

The TMC Operations Manager supports the client with management and coordination of Transportation Management Center Operations. The position can be located out of Knoxville or Chattanooga, TN.

Responsibilities

• Day-to-day management of the Operations staff and resources, including problem resolution concerning Operations and staff scheduling for second and third shift Operations in coordination with Tennessee DOT personnel.
• Ensure that operations are conducted within the design parameters, client SOPs and policies, and industry standards.
• Participate in Incident Management meetings and ensure appropriate interagency coordination.
• Cook with Tennessee DOT’s motorist assist service providers, relaying incident details and supporting dispatch operations.
• Participate in statewide Traffic Incident Management meetings and training.
• Attend meetings as directed by the client.
• Prepare monthly reports of performance measures for Operators and Shift Leaders.
• Determine and use existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management.
• Actively collaborate in updates of the client SOPs.
• Actively collaborate in the development and update of Operator training and certification materials to conform to updates in the client SOPs.
• Modify training materials as necessary as a result of system and employee performance analysis.
• Hire, terminate, promote, and evaluate office personnel.
• Oversee Operator training and certification process.
• Ensure adequate Operator staff coverage.
• Auxiliary in operations center public relations activities such as marketing efforts, tours, and presentations, in coordination with the client Contract Manager and Public Information Officer (PIO).
• Cook, develop agendas, and facilitate various meetings with operations center staff on an as needed basis.

Requirements

• Minimum of three (3) years of experience in Transportation Operations, Public Safety, Incident Management, Dispatch Operations, or similar environment.
• Demonstrated ability to provide formal training to and monitor performance of subordinates.
• Skilled in the use of Windows operating system.
• High level knowledge of Microsoft Word, Excel, and PowerPoint.

Qualifications

• Good leadership and interpersonal skills.
• Good understanding of key management concepts.
• Ability to clearly communicate technical information in layman’s terms.
• Ability to work alternate work schedules and be on-call 24 hours/day.
• Ability to write technical reports, manuals, and correspondence.
• Ability to coordinate real-time activities and priorities.
• Able to always maintain a professional demeanor and appearance.
• Ability to clearly communicate technical information in layman’s terms.
• Ability to coordinate real-time activities and priorities.

Skills

• Leadership and Interpersonal Skills
• Management Concepts
• Technical Communication
• Work Schedules and On-Call Availability
• Writing Technical Documents
• Coordination of Real-Time Activities
• Professional Demeanor
• Technical Information Communication
• Real-Time Activity Coordination

Benefits

WSP USA offers a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings plans. The selected candidate must be authorized to work in the United States.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Contact

For inquiries about this position, please contact [Contact Information].

Equal Opportunity Employer

WSP USA is an Equal Opportunity Employer. We welcome applications from all qualified individuals regardless of race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Notice to Third Party Agencies

We do not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.