TS/SCI NOC Tier 1-4 Specialist *Multiple Openings*

Top Secret with SCI eligibility required. Up to 10% travel.

About the role

Focus on real-time application and network monitoring to identify potential failures and performance degradations.

Responsibilities

• Monitor applications and network systems for performance issues and failures.
• Analyze alerts, verify incidents, and escalate issues to Tier 2 or higher as needed.
• Perform initial troubleshooting steps and document findings in the ticketing system.
• Maintain operational coverage as required.
• Generate reports as needed.

Qualifications

• Associate’s degree in IT, Computer Science, or related field (preferred).
• 1+ years of experience in a NOC or IT support role (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).
• Strong communication skills and experience using ticketing systems.

Required Certifications

• CompTIA Network+ and CompTIA Security+.
• Candidates who do not currently hold both certifications must obtain them within six months of hire. Failure to meet this requirement may result in termination of employment.
• A higher-level certification may be accepted in place of CompTIA Network+ at Microsoft’s discretion.

Pay

$80,000 - $105,000

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401(k)
• Sick Leave (as required by law)

Top Secret with SCI eligibility required. Up to 10% travel.

About the role

Handle more technical troubleshooting, firmware updates, and security-related tasks.

Responsibilities

• Investigate and resolve Tier 1 escalated issues.
• Perform basic system updates, firmware patches, and network configurations.
• Work with security teams to identify and mitigate vulnerabilities.
• Assist in managing network devices, including routers, switches, and firewalls.
• Document troubleshooting steps and create internal knowledge base articles.

Qualifications

• Associate’s or Bachelor's degree in IT, Networking, or related field (preferred).
• 2-3 years of experience in network operations or IT support (preferred).
• Hands-on experience troubleshooting network issues and performing updates.

Required Certifications

• CompTIA Network+ and CompTIA Security+.
• Candidates who do not currently hold both certifications must obtain them within six months of hire. Failure to meet this requirement may result in termination of employment.
• A higher-level certification may be accepted in place of CompTIA Network+ at Microsoft’s discretion.

Pay

$105,000 - $130,000

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401(k)
• Sick Leave (as required by law)

Top Secret with SCI eligibility required. Up to 10% travel.

About the role

Resolve complex network issues and support critical infrastructure.

Responsibilities

• Diagnose and resolve network outages and system failures.
• Perform log analysis to determine root causes of network and application issues.
• Assist with network performance tuning and optimization.
• Provide mentorship and training to Tier 1 and Tier 2 staff.
• Work directly with vendors and Tier 4 architects for issue resolution.

Qualifications

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 4-6 years of experience in network troubleshooting or enterprise IT support (preferred).
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow).

Required Certifications

• Cisco Certified Network Associate (CCNA) and CompTIA Security+.
• If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment.
• A higher-level certification may be accepted in place of CCNA at Microsoft’s discretion.

Pay

$130,000 - $160,000

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401(k)
• Sick Leave (as required by law)

Top Secret with SCI eligibility required. Up to 10% travel.

About the role

Oversee the day-to-day operations of an assigned shift, ensuring seamless network monitoring, troubleshooting, and escalations. Serve as the liaison between the NOC Operations Manager, Microsoft leadership, and on-shift personnel, facilitating efficient communication and alignment on operational priorities.

Responsibilities

• Lead and manage day-to-day NOC operations during assigned shifts to ensure continuous monitoring and incident response.
• Serve as the primary liaison between the NOC Operations Manager, Microsoft leadership, and on-shift personnel to maintain alignment on priorities and incident response procedures.
• Diagnose and resolve network outages and system failures.
• Perform log analysis to determine root causes of network and application issues.
• Assist with network performance tuning and optimization to ensure reliability.
• Work directly with vendors and Tier 4 architects for high-level issue resolution.
• Ensure smooth shift transitions by conducting passdown briefings with the incoming shift lead.
• Provide mentorship and training to Tier 1 and Tier 2 staff.
• Monitor and enforce adherence to standard operating procedures (SOPs) and recommend process improvements.
• Support two-shift coverage for continuous monitoring and operations.

Qualifications

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 4-6 years of experience in network troubleshooting or enterprise IT support (preferred).
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow).
• Strong leadership, problem-solving, and decision-making skills.

Required Certifications

• Cisco Certified Network Associate (CCNA) and CompTIA Security+.
• If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment.
• A higher-level certification may be accepted in place of CCNA at Microsoft’s discretion.

Pay

$130,000 - $160,000

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401(k)
• Sick Leave (as required by law)

Top Secret with SCI eligibility required. Up to 10% travel.

About the role

Develop network architecture, strategic planning, and process improvement.

Responsibilities

• Design and implement scalable network architectures.
• Develop technical documentation, SOPs, and best practices for network operations.
• Collaborate with cybersecurity teams to ensure compliance with security policies.
• Lead large-scale network upgrades and deployments.
• Work with vendors to evaluate new technologies and improvements.

Qualifications

• Bachelor’s or Master’s degree in Networking, Computer Science, or related field (preferred).
• 7+ years of experience in network design or operations (preferred).
• Expertise in enterprise networking, security, and cloud networking.

Required Certifications

• Cisco Certified Network Professional (CCNP) and CompTIA Security+.
• If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment.
• A higher-level certification may be accepted in place of CCNP at Microsoft’s discretion.

Pay

$130,000 - $160,000

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401(k)
• Sick Leave (as required by law)

Top Secret with SCI eligibility required. Up to 10% travel.

About the role

Oversee the Network Operations Center (NOC) and ensure effective monitoring, troubleshooting, and maintenance of network infrastructure, applications, and system environments. This role requires strong leadership, technical expertise, and strategic planning to enhance operational efficiency, incident response, and team development.

Responsibilities

• Supervise and lead NOC teams to ensure effective performance at all support tiers.
• Develop, refine, and implement NOC operational procedures and escalation protocols.
• Ensure operational coverage and resource distribution for continuous network monitoring.
• Oversee real-time monitoring, detection, and rapid response to system failures.
• Ensure timely escalation and resolution of incidents in coordination with support teams.