Systems Specialist - Active TS/SCI w/Poly
About the role
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Qualifications
- 5+ years of related experience
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- Maintains current knowledge of relevant technology as assigned
- CompTIA Security+ certification required
- US Citizenship required
Clearance
- Top Secret SCI + Polygraph (current and ability to obtain)
Work location
On-Site in Annapolis Junction, MD. Scheduled Weekly Hours: 40. Travel Required: Less than 10%.
Benefits
- 401K with company match
- Comprehensive health and wellness packages including medical plan options (some with Health Savings Accounts), dental plan options, and a vision plan
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Full flex work weeks where possible
- Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance