Trusted Health

Overview

A HEALTHCARE NURSE TRAVEL STAFFING RECRUITING PLATFORM AIMED TO CUT HEALTHCARE COSTS 30-50% WHILE IMPROVING OUTCOMESâPROVING THE CRISIS ISN'T ABOUT MORE PEOPLE, IT'S RADICALLY BETTER OPERATIONS.

Year

@2020 - 2022

Category

Revenue Operations / Business Operations / Global Scaled Workforce

Location

New York (NY)

Responsibilities

• KPIs Owned: OPEX reduction, contractor productivity, GTM pipeline, Salesforce efficiency, team retention
• Led Operations Division with 5 teams, 20 reports, 300+ contractors
• Reduced OPEX 30-50% through strategic offshore partnerships with 4 BPO vendors
• Built enterprise GTM strategy enabling 500+ prospect targeting
• Executed 15 technical projects quarterly driving revenue optimization

Project Highlights

• Global Workforce Transition: Managed 300+ contractors manually, creating operational inefficiencies and unsustainable cost structure. Architected systematic offshore transition with 4 BPO vendors, reducing OPEX 30-50% while maintaining service quality.
• Enterprise GTM Strategy: Market lacked systematic approach to enterprise client acquisition and revenue optimization. Built enterprise sales capability with 500+ prospect targeting, dynamic pricing, and structured sales organization.
• Salesforce Workflow Automation: Manual CRM processes created transaction delays and limited scalability during rapid growth. Restructured Salesforce objects and workflows, reducing transaction close time by 1-2 days.
• Strategic Revenue Initiatives: Pandemic growth required systematic approach to revenue optimization and operational efficiency. Led 15 quarterly technical projects driving systematic revenue improvements through process automation.