Trust & Safety Investigator I

About the role

Join Turo as a Trust & Safety Investigator supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace. You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a world-class Trust & Safety Investigations team at Turo. This position will be based in Phoenix and reports to our Investigations Supervisor in our Phoenix, AZ office. This is not a remote position and interested parties must reside in the Phoenix area at time of accepting any Offer.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Responsibilities

• Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
• Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
• Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
• Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
• Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
• Communicate case developments, trends, and other insights to team and management to drive continuous improvement
• Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
• Assume responsibility for special projects assigned by management and contribute to colleague's projects

Requirements

• 2+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience
• Ability to work in a fast-paced environment, drive and embrace change
• Superb and dynamic communication, interpersonal, and investigative skills
• Commitment to high responsiveness and availability, strong ability to prioritize
• Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac