Associate Investigator, Trust and Safety

The Associate Investigator, Trust and Safety will help protect and strengthen a global online marketplace by identifying risks, investigating suspicious activity, and supporting a trusted user experience. As part of a collaborative Trust & Safety function, you will analyze user behavior, review transactions, and resolve complex cases that impact platform integrity. This role combines investigative skills, attention to detail, and strong communication to address fraud, policy violations, and safety concerns. You will work cross-functionally while helping create a safer and more reliable digital community for users worldwide.

Accountabilities

• Manage high volumes of user inquiries through communication platforms, providing clear, professional responses while identifying opportunities to improve processes.
• Review account, login, registration, and transaction fraud alerts to detect and prevent suspicious behavior.
• Conduct investigations involving identity verification, payment activity, user behavior, and potential marketplace abuse.
• Analyze user-generated content to ensure compliance with community standards, policies, and terms of service.
• Handle global data deletion requests while maintaining accuracy and confidentiality.
• Research and document complex payment disputes and chargeback-related investigations.
• Maintain detailed investigation records and contribute insights that improve trust and safety operations.
• Collaborate with internal teams to support operational improvements and risk mitigation initiatives.

Requirements

• 1-2 years of experience in Trust & Safety, Risk Operations, fraud prevention, customer support, or a similar field.
• Strong analytical skills with the ability to investigate issues, identify patterns, and make objective decisions.
• Excellent written communication skills with the ability to communicate clearly and professionally.
• High emotional resilience and the ability to handle sensitive or challenging situations.
• Strong attention to confidentiality and discretion when managing user information.
• Passion for improving online safety and protecting digital communities.
• Ability to adapt quickly to changing fraud trends, processes, and operational priorities.
• Comfortable working independently while collaborating with distributed teams.
• Experience using Google Sheets, CRM platforms, payment tools, or fraud detection systems is a plus.
• Familiarity with platforms such as Stripe, Intercom, Forter, Sift, or similar tools is preferred.
• Experience handling marketplace disputes or online platform investigations is a bonus.

Benefits

• Competitive compensation of $26.00 per hour.
• Fully remote work environment with flexibility for distributed teams.
• Medical, dental, and vision insurance fully covered for employees.
• Annual professional development allowance to support career growth.
• Home office setup support, including laptop, high-resolution display, and equipment stipend.
• Monthly cell phone and internet reimbursement.
• Coworking membership support when needed.
• Discounts on platform services and offerings.
• Company-wide wellness days.
• Annual in-person company offsites and team-building experiences.
• Opportunities to grow within a collaborative, inclusive, and global workplace.