Associate Investigator, Trust and Safety

About the role

The Associate Investigator on the Trust & Safety team at Peerspace is the first line of defense in maintaining the integrity of the Peerspace marketplace. This role involves managing high volumes of inquiries, reviewing sign-up, login, and transaction fraud triggers, conducting investigations, and ensuring the safety of the community.

Responsibilities

• Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
• Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
• Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
• Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
• Process and manage global data deletion requests
• Research and document complex chargeback disputes

Qualifications

• 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support
• Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends
• Exceptional written communication skills with a focus on objectivity and clarity
• A passion for helping to make the Internet a safer, more trustworthy place
• A high degree of confidentiality
• An energized attitude and enjoyment of investigating issues
• A sense of humor and enjoyment of working with others

Benefits

• 100% employee coverage of medical, dental and vision insurance
• $500 annual professional development allowance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership if needed (in lieu of home office)
• Annual in-person all company offsite and team-building events (in Peerspace locations, of course)
• Wellness Days observed company wide
• Diversity At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive