Trust Investment Specialist

About the Role

The Trust Investment Specialist provides operational, administrative, investment, and client service support to the Trust Department. Assists Trust Officers with trust account administration, investment analysis, reporting, client communications, regulatory compliance, and department operations. Researches investment products and solutions for client portfolios while ensuring trust operations are performed accurately and in accordance with federal and state regulations.

Responsibilities

• Account Administration (50%)
  • Opens and closes Trust accounts and maintains account files.
  • Manages and distributes account ticklers.
  • Prepares investment analysis for trust accounts and reviews with officers.
  • Gathers data and compiles investment reports/booklets for Foundation Committee meetings.
  • Maintains asset holdings within Investment vendor products (Morningstar, Fi360).
  • Serves as the liaison with FCI (3rd party investment managers).
  • Maintains Investment Policy Statements for client accounts.
  • Works with clients via phone, email, in person; answering questions, following up to meetings, etc.
  • Maintains client account records, authorizations, requests, and follow-up documentation.
  • Prepares documentation required for account opening, closing, and ongoing account maintenance.
  • Prepares quarterly Fi360 reports for Personal Trust and Retirement Plan Services.
• Investment Support and Assistance (35%)
  • Researches, prepares, and reviews client investment changes and recommendations with account officers.
  • Assists with Trust Investment Committee by preparing meeting agenda, minutes, and supporting materials alongside the committee chair.
  • Prepares investment analyses for client accounts and reviews findings with Trust Officers.
  • Supports officers with trading functions and portfolio analysis.
  • Researches investment products, portfolio changes, and investment recommendations.
  • Prepares quarterly investment reports for Personal Trust and Retirement Plan Services.
  • Provides research and analysis related to model portfolios and investment strategies for the Trust Investment Committee (TIC).
  • Establishes and maintains assigned clients within financial planning software.
  • Assists with preparation of documentation required for account opening/closing and file maintenance.
• Additional Duties and Responsibilities (15%)
  • Assists with internal and external audits, examinations, data gathering, and response tracking.
  • Assists with Employee Benefit Plan administration.
  • Represents WNB Financial by being involved in community events; attending networking events to help maintain and develop business for department and bank.
  • Participates in internal and external training and development opportunities as required.
  • Participates in Bank committees as needed.
  • Other job-related duties necessary to carry out the responsibilities of this position.

Work Relationships and Scope

Reports to VP Trust Manager. Works regularly with clients, co-workers, suppliers, vendors, and third-party investment managers. Handles highly confidential business and client information. Occasionally participates in bank committees and community events.

Performance Expectations

• Quality, accuracy, reliability, thoroughness, and timeliness of work performed and services provided to clients.
• Attention to detail; knowledgeable on trust systems and investment platforms.
• Customer satisfaction with services provided; maintains confidentiality of Bank and client information.
• Demonstrates friendly and helpful approach toward internal and external clients.
• Effectively communicates and develops good working relationships with co-workers and clients.
• Professional workplace appearance and conduct; honesty and integrity in all communications.
• Reliability in reporting to work regularly and on time; understands Bank policies and procedures.
• Participates in training and appropriate professional development.
• Multi-tasks and effectively manages varying duties throughout the workday.
• Demonstrates professionalism, commitment to the job, and loyalty to the Bank.

Skills and Qualifications

• Demonstrated ability to build and maintain positive client relationships through responsive service, active listening, and professional communication.
• Proven commitment to delivering exceptional customer experiences while identifying client needs and coordinating appropriate solutions.
• Strong interpersonal and communication skills with the ability to explain complex trust and investment concepts in a clear, client-friendly manner.
• Ability to effectively manage client inquiries, concerns, and requests with professionalism, accuracy, discretion, and a sense of urgency.
• Strong organizational and service-oriented mindset with the ability to coordinate multiple client requests, priorities, and deadlines while maintaining accuracy.
• Ability to collaborate effectively with Trust Officers, department staff, and external partners to ensure seamless service delivery.
• Strong computer skills and technical ability to input and retrieve computerized information.
• Strong analytical, mathematical, research, and problem-solving skills.
• Ability to maintain the integrity of highly confidential client and Bank information.
• Self-starter and independent thinker who can effectively manage multiple priorities.
• Able to work in a fast-paced, team environment and display superior client service.

Working Conditions

Work is performed largely in an office environment with minimal chance for personal injury. Regular mental and visual concentration for computer usage required. Regular use of telephone. Frequent repetitive use of keyboard for approximately 6 hours per day; frequent fingering and grasping of papers. Requires ability to receive and provide detailed information through verbal communication. Requires near- and mid-range vision. Will alternate sitting, standing, and walking throughout work shift. Bend, stoop, turn, lift, and carry up to 10 pounds in documents and office supplies. Climb stairs. Work is performed generally during regular business hours with minimal expectation of overtime.

Equipment Used

• Personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet, and other bank-specific software.
• Office equipment including computer printer, ten-key calculator, fax, copy machine, and telephone.