True Rewards Representative

Job Description

Summary: As the True Rewards Representative, you play an essential role in supporting the daily operations of the True Rewards department by delivering exceptional guest service and promoting the benefits of membership.

• Enroll new members and explain benefits such as cashback, promotions, and player incentives
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable
• Review daily event calendar to stay informed on current activities, offers, and property promotions
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts
• Maintain a clean and organized work area
• Greet and thank guests in a friendly, professional manner; use names and make eye contact
• Offer information on casino property events, promotions, and services
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 6 months of previous experience in a similar guest service or casino role preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Physical Requirements

• Occasionally push/pull up to 40 lbs.
• Occasionally lift and/or carry up to 30 lbs. at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Noisy
• Bright flashing lights
• Extreme hot/cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases