Trucking Director

Remote position based in Atlanta, Georgia, United States.

About the role

As a Director of Commercial Transportation Claims at Reserv, you will lead a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. Your background and experience will drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will ensure high-quality standards are maintained while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
• Experienced in reviewing and analyzing contracts
• Tech-oriented, excited by building a tech-driven claims organization while delivering excellent service, with proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader who exercises empathy and patience in all interactions
• Possesses a sense of urgency without overworking
• Creative, challenging existing assumptions and leveraging technology and team talents to solve problems
• Curious, seeking the whole story to make informed and decisive decisions
• Problem solver with the ability to balance detail-oriented analysis with big-picture focus
• Anti-status quo, taking action to change things for the better
• Communicative, comfortable with and understanding the importance of phone communications in the claims process
• Brings a sense of humor to the challenges of claims work

Responsibilities

• Manage a unit of Commercial Transportation claims professionals at the management and desk level
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Ensure accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute performance management, including attracting, hiring, retaining, and providing high-level training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) and a JD are a plus
• 10+ years in insurance claims management experience in Commercial Transportation
• 5+ years of management experience, with preference for experience managing in a remote environment
• 5+ years of detailed coverage analysis and policy interpretation is a plus
• Active home state adjusters license
• Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, and dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy to ensure employees stay fresh, healthy, happy, and energized
• Generous family leave policy
• Work from anywhere to facilitate work-life balance, paired with frequent, regular corporate retreats to build team cohesion and reinforce culture
• Apple laptop, large second monitor, and other quality-of-life equipment to make technology easier to use
• Opportunity to provide feedback to enhance and improve long-standing challenges in the adjuster and claims role
• Focus on reducing and eliminating administrative work from the adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment