Truck Services Manager

About the role

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future. Job Summary Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service General Manager is an inspirational leader who oversees the Truck Service Profit Center which includes leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service. This individual coaches their team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner. The General Manager ensures we are returning every traveler to the road better than they came!

Responsibilities

• Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy
• Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
• Coach your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner
• Conduct visual inspections to ensure that all products and services are available
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships

Requirements

• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• A valid driver's license required

Skills

• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Excellent verbal and written communication