Truck Services Manager

About the role

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service General Manager is an inspirational leader who oversees the Truck Service Profit Center which includes leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service.

Responsibilities

• Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy
• Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
• Coach your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner
• Conduct visual inspections to ensure that all products and services are available
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships

Requirements

• A High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Exhibit excellent verbal and written communication skills
• Ability to effectively present business actions plans and operational reports to management
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver's license required

Qualifications

• High School Diploma (or GED)
• Associate’s or bachelor’s degree preferred
• 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Proficient planning and analytical skills
• Excellent verbal and written communication skills
• Ability to effectively present business actions plans and operational reports to management
• Ability to work flexible hours including nights, weekends and some holidays
• A valid driver's license required

Skills

• Leadership
• Team Management
• Customer Service
• Technical Troubleshooting
• Financial Management
• People Management
• Training and Development
• Health and Safety Compliance
• Vendor Relationships

Benefits

• Competitive salary and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)

Pay

$72,000.00 - 75,000.00 annually. A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills.

Schedule

Flexible schedule to accommodate shifts including nights, weekends and some holidays.

Location

TravelCenters of America operates across the United States, with locations in Westlake, Ohio serving as the corporate headquarters.