Truck Service Technician 5

About the role

The Level 5 Master Certified Technician is the highest level of technical expertise within the organization, responsible for advanced diagnostics, complex problem-solving, and driving technical excellence across the operation. This role plays a critical role in mentoring, training, and supporting overall shop performance.

Responsibilities

• Troubleshoots and diagnoses complex engine malfunctions, performs Failure Analysis of failed engine components with minimum to no supervision
• Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum to no supervision
• Disassembles, inspects, determines parts required, and reassembles to factory specifications
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprogramming engines
• Prepares and completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Trains and mentors lower level Technicians
• Completes all assigned Technician Training Path courses and safety training

Requirements

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program
• Eight or more years of experience
• Completion of Levels 1, 2, 3, & 4 curriculum pathway requirements as outlined in the Leveling Description Guide
• Has met ProTech training requirements for preceding Technician levels
• Ability to learn and model HOLT’s VBL Culture
• On-going Safety Training
• ASE – Medium/Heavy Truck Certification
• AC Certification
• Brake System Certification
• Conventional forklift license

Skills

• Ability to complete all Level 4 curriculum pathway requirements as outlined in the Leveling Description Guide
• Ability to meet all technical and performance requirements for a Level 1, 2, 3 & 4 Technician
• Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
• Operation and control skills of vehicle fleet
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team

Work Environment

Regularly works indoors around moving mechanical parts. May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity. Frequently works in an enclosed vehicle or equipment. Requires wearing common protective or safety equipment. Exposure to high noise levels. Works in extremely bright or inadequate lighting. Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment. Exposure to minor burns, cuts, bites, or stings.

Physical Requirements

Significant amount of time spent standing. Constant movement and use of hands, this position requires good manual dexterity. Communication with customers and constant communication with co-workers. Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work. Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue. Be able to maneuver safely and work underneath equipment. Lifts and moves materials and equipment up to 50 lbs. Occasional kneeling, crouching, stooping, crawling, reaching, and balancing. Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment.