Truck Service Specialist

About the role

This is a field-based leadership role requiring 80%-100% travel each week to support locations throughout the Northeast, Midwest, and Upper Midwest regions. The ideal candidate will have experience leading multiple managers, coaching teams, improving operational processes, and delivering results in a fast-paced service environment.

Responsibilities

• Provide field leadership and operational support for multiple truck service locations
• Coach, mentor, and develop Shop Managers and service leadership teams
• Partner with location leaders to improve productivity, customer service, and operational performance
• Evaluate shop processes, identify opportunities, and implement solutions to improve efficiency
• Support hiring, onboarding, training, and development of service team members and leaders
• Drive accountability around safety, quality, service standards, and financial performance
• Analyze operational metrics and create action plans to improve results
• Assist with troubleshooting operational challenges across locations
• Build strong relationships with field teams and provide hands-on leadership support
• Ensure compliance with company policies, safety standards, and industry best practices

Qualifications

• 5+ years of experience in truck service, automotive, diesel, or fleet maintenance operations
• Previous leadership experience managing managers, multiple locations, or large service teams
• Strong coaching, mentoring, and team development skills
• Proven ability to improve operational performance and achieve business goals
• Excellent communication and organizational skills
• Ability to analyze data, identify trends, and execute improvement plans
• Comfortable working independently in a field-based environment
• Valid driver's license with the ability to travel extensively

Skills

• Leadership
• Team Development
• Operational Improvement
• Customer Service
• Financial Performance Management
• Data Analysis
• Problem Solving
• Compliance

Benefits

• Competitive compensation
• Leadership opportunity with a growing company
• Career advancement opportunities
• Benefits package including medical, dental, and vision
• Paid time off
• 401(k) options
• Work with a team focused on operational excellence and growth