Truck Service Advisor

Job Summary

As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!

Responsibilities

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
• Have extensive knowledge of the products we sell and the services we provide
• Have strong suggestive selling skills to help generate revenue
• Influence in a professional manner while displaying high integrity
• Write, detail, and process (pay out) Work Orders and OTC transactions
• Properly write up an ETA Work Order
• Secure Purchase Orders
• Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report
• Understand various payment types
• Maintain the safety of both our customers and team members

Requirements

• Previous customer service or service advisor experience preferred
• Experience in truck service, diesel repair, automotive, or transportation industry is a plus
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Comfortable handling customer concerns and resolving issues professionally
• Basic computer and data entry skills
• Ability to create work orders, schedule services, and communicate repair updates
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Must be dependable, professional, and customer-focused
• Flexible schedule including weekends, evenings, and holidays as needed
• High school diploma or GED preferred
• Valid driver's license preferred