Truck Salesperson
About the role
Reports To: Truck Sales Manager
Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner, providing products and services of the highest quality and value – personalized for you.
The primary function of the Truck Salesperson Representative is responsible for the selling of new and used heavy duty and medium duty trucks. The position will increase market penetration by selling and developing market strategies to qualified customers in the designated area of responsibility and achieve unit goals and gross profit.
Responsibilities
- Contact new prospects via in-person cold calls, direct mail programs, email, and telemarketing
- Utilize and provide information through the CRM tool
- Develop and present sales proposals to prospects and new customers
- Communicate with the sales team in daily correspondence and weekly meetings
- Maintain and expand customer base through close customer relations, emphasizing building personal relationships through conversation, education, enterprise value and customer service
- Pursue training about new features of the product by participating in Kenworth Truck Company opportunities
- Demonstrate knowledge of the product of competition
- Maintain and develop sales plan for each year, using corporate documentation procedures (call reports, expense reports, etc.)
- Other duties as assigned
Skills
Business Skills:
- Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations
- Interpersonal Skills – Effectively communicating, building rapport and relating well to all kinds of people
- Personal Accountability – Being answerable for personal actions
- Time and Priority Management – Prioritizing and completing tasks to deliver desired outcomes within allotted timeframes
- Resiliency – Quickly recovering from adversity
Behaviors:
- Interaction – Frequent communication and engagement with others
- People-Oriented – Building rapport with a wide range of individuals
- Customer-Oriented – Identification and fulfillment of customer expectations
- Versatile – Adapting to various situations with ease
- Frequent Change – Rapid shifts between tasks
- Urgency – Decisiveness, quick response, and fast action
- Persistence – Finishing tasks despite challenges or resistance
- Following Policy – Adhering to rules, regulations or existing methods
- Consistent – Predictable performance in repetitive situations
Requirements
- Analytical – Uses intuition and experience to complement data; designs work flows and procedures
- Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance
- Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Delegation – Delegates work assignments; matches responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results
- Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; mobilizes others to fulfill the vision
- Project Management – Coordinates projects; communicates changes and progress; manages project team activities
- Problem Solving – Develops alternative solutions; uses reason