Truck Line Representative

Starting pay: $14/hr. This is a work-from-home position. Candidates must be within 25 miles of any of our store locations.

About the role

The primary focus of this position is assisting Delivery Teams and Customers with day-of-delivery issues. Associates will handle inbound calls to the truck line for all Levin, Ashley, and John V. Schultz deliveries, utilizing effective problem-solving to troubleshoot and resolve delivery issues while the team remains on site.

Responsibilities

• Act as a communication liaison, answering incoming phone calls from drivers to support delivery teams in the home.
• Resolve all delivery issues called into the truck line while the team remains on site.
• Monitor stop times and route progress to ensure timely deliveries.
• Demonstrate effective decision-making ability, making routing and delivery decisions.
• Reconcile completed deliveries, exchanges, and returns daily.
• Notate issues and resolutions in DispatchTrack for clear communication across departments.
• Assist drivers with additional stop time needed or route delays during out-of-service moments.
• Review and respond to additional requests entered through systems for accommodations by reviewing routes and capacity.
• Perform other tasks assigned by team leadership.

Requirements

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.
• Excellent verbal and written communication, and listening skills.
• Basic reading, comprehension, and numerical reasoning skills.
• Ability to complete paperwork accurately, neatly, and efficiently.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast-paced working environment.
• Knowledge of GERS, Loft, WMS, Storis, and Salesforce systems preferred.

Physical Demands

• Ability to sit and reach at shoulder height regularly.
• Ability to communicate effectively with customers and co-workers using the telephone.
• Ability to use vision to read documents and computer screen.
• Ability to use hands to type information into a computer.

Benefits

• Paid training with a blended training approach.
• Growth opportunities—Levin’s loves to promote from within.
• Medical, dental, vision, life, and disability insurance.
• 401K and PTO.
• Generous employee discount.
• Friendly, supportive work environment.

Pay

$14/hr.