Truck Field Service Technician 3 - HOLT Truck Centers

Job Summary

Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles. The incumbent is expected to model HOLT's Values Based Leadership (VBL) practices.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s VBL tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and repairs On-Highway trucks both Cat and OEM
• Travels to and from the job site and retrieves parts
• Listens and understands customer complaints, quotes, and explains repair costs, and schedules appointments with customers while providing clear communications
• Orders parts needed to complete repairs
• Completes and files documentation necessary to justify billing
• Responds to customer needs after hours when needed
• Maintains a P Factor of 110% or greater
• Maintains less than .5% rework for years total sales
• Performs engine and related equipment repairs on trucks and trailers
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprogramming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Acts as a mentor and coach to lower level Technicians
• Completes all assigned Technician Training Path courses and safety training
• Projects professionalism with both internal and external customers, including personal appearance
• Works overtime as required by workload and customers’ needs
• Performs other duties as assigned

Knowledge, Skills, And Abilities

• Knowledge and ability to explain how various systems function on trucks and trailers
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to learn and navigate various software for both CAT and OEM
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to follow logical troubleshooting procedures
• Ability to operate a conventional forklift
• Ability to work independently and as part of a team
• Ability to be self-starting and motivated
• Ability to operate an On-Highway Truck on public roads
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Education And Experience

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
• Five or more years experience required
• CDL – Class A or B required or must be able to obtain ASE Certifications preferred
• Experience leading/mentoring preferred
• Has met HDSI requirements for preceding Technician levels; Ability to model and teach Holt’s VBL Culture
• On-going Safety Training required

Supervisory Responsibilities

None

Travel

• Travel up to 40%
• Overnight travel may be required

Additional Requirements

• Must own and maintain the necessary tools to efficiently perform the job
• Must have a clean driving record

Physical Requirements

• Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Communicates with customers, service managers, and co-workers
• Constantly reacts to visual, auditory, and other signals while performing the job
• Frequently lifts and moves materials and equipment up to 70 lbs.
• Ancillary to the job, but frequently ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment

• Frequently works outdoors around moving mechanical parts and exposed to weather extremes that include inclement weather, heat, cold, and humidity
• Exposure to minor burns, cuts, bites, or stings
• Exposure to hazardous conditions and contaminants
• Works in extremely bright or inadequate lighting
• Exposure to high noise levels
• Works in an enclosed vehicle or equipment
• Requires wearing common protective or safety equipment