Truck Dispatcher- Portland, Oregon

About the role

Hampton Lumber is a thriving family-owned company aspiring to be North America's preferred source for responsibly-sourced wood solutions. Headquartered in Portland, Oregon, we operate nine sawmills in Western Oregon, Washington, and British Columbia. We also manage timberland and operate a wholesale and import/export division. Our mission is to grow, manufacture, and market renewable wood products and deliver innovative solutions for a more sustainable built environment. At Hampton Lumber, we accomplish this through our own operations as well as those of our affiliates—Trapa Forest Products, Idaho Timber, and RedBuilt. Our tagline, "Find a better way every day," encapsulates our commitment to innovation and improvement across all operations.

Responsibilities

• Dispatch trucks for assigned lanes of business, ensuring timely and efficient delivery
• Monitor and track shipments daily, proactively addressing delays or issues
• Provide backup support to the dispatch team during high-volume periods and staff absences
• Maintain and strengthen relationships with existing carriers
• Source, onboard, and develop relationships with new carrier partners
• Manage and resolve freight claims through completion
• Communicate proactively with the sales team regarding shipment updates, rate changes, and market conditions
• Identify opportunities to improve processes and efficiency in day-to-day operations
• Contribute to a positive team environment aligned with Hampton Lumber’s core values of honesty, integrity, respect, professionalism, and inclusion

Requirements

• Bachelor’s degree (preferably in Logistics, Supply Chain, or a related field), or a minimum of 5 years of experience in an active dispatcher role
• Experience with logistics and dispatching operations required
• Familiarity with transportation across port, intermodal, or other logistics channels is preferred but not required
• Proficiency in relevant software systems is a plus, including LumberTrack, CarrierPoint, Microsoft Outlook, and Excel

Qualifications

• Strong attention to detail with excellent problem-solving and organizational skills
• Strong communication skills and a customer-service mindset
• Ability to think analytically and make decisions under tight timelines
• Ability to work independently while contributing effectively in a team environment
• Capable of managing multiple priorities in a fast-paced setting
• Self-motivated, adaptable, and eager to learn and grow within the business
• High standards of professionalism, accountability, and focus

Skills

• Logistics & Transportation Operations
• Truck dispatch operations
• Freight coordination
• Carrier management
• Shipment tracking
• Load planning
• Logistics coordination
• Operational Excellence & Problem Solving
• Process improvement
• Performance optimization
• Analytical problem-solving
• Multi-priority workload management
• Time management
• Operational efficiency
• Customer & Carrier Relations
• Customer service excellence
• Carrier relations
• Stakeholder engagement
• Cross-functional collaboration
• Professional communication
• Issue resolution
• Freight claims handling
• Leadership & Execution
• Decision-making
• Accountability
• Adaptability
• Results-driven execution
• Team collaboration
• Operational ownership

Benefits

• Substantial company-paid assistance for Medical and Dental insurance premiums
• Mental health coverage
• Cost-effective co-pays and deductibles
• 401(k) with 5% annual company contribution and generous company matching contributions vested over three years
• Paid time off, including eight paid holidays
• Opportunity to earn bonuses
• Employee wellness program that includes free counseling sessions, financial and legal guidance, and more

Pay

TBD

Schedule

TBD