Truck Collision General Manager

About the role

The Truck Collision General Manager oversees all operations within the truck collision repair center, including staff management, workflow optimization, customer service, budgeting, and ensuring high-quality repair services. This position is responsible for driving profitability, maintaining compliance with industry standards, and ensuring exceptional customer satisfaction.

Responsibilities

• Manage daily operations of the truck collision center to ensure efficiency and productivity.
• Supervise department managers, estimators, technicians, parts staff, and customer service representatives.
• Oversee scheduling, quality control, and final delivery of repaired vehicles.
• Assure safe work environment for all personnel and visitors.
• Ensure superior customer service standards are upheld throughout the repair process.
• Resolve customer complaints or escalations in a timely and professional manner.
• Maintain communication with customers, insurers, and vendors regarding repair status and approvals.
• Develop and manage budgets, cost controls, and financial forecasting.
• Monitor KPIs such as cycle time, gross profit, labor hours, and CSI scores.
• Identify areas for revenue growth and cost reduction.
• Ensure all repairs meet OEM standards, insurance guidelines, and local/federal regulations.
• Maintain proper documentation and ensure compliance with safety and environmental laws.
• Oversee audits and inspections from insurance companies and regulatory bodies.
• Hire, train, and mentor staff; conduct regular performance evaluations.
• Foster a safe, positive, and accountable work environment.
• Provide ongoing training and certification opportunities for technicians and staff.

Requirements

• 5+ years of experience in collision center or truck body shop management (heavy-duty truck experience strongly preferred)
• Strong understanding of body shop workflow, estimating systems and insurance processes.
• Proven leadership and team management skills.
• Ability to interpret financial data and drive profitability.
• Excellent communication and customer service skills.
• A valid driver’s license and clean driving record.

Qualifications

• Prior experience with truck parts, maintenance services, and sales.
• Familiarity with CRM software and other business development tools.
• Established network of contacts within the truck services and sales industry.
• Knowledge of OSHA, EPA, and DOT safety standards.