Troubleshooter (So-Gp 1)

Job Summary

Maintain 24‑hour, seven‑day‑a‑week electric service and safety to all WE customers and employees by responding to emergency and routine situations affecting the transmission and distribution systems of overhead and underground service.

Responsibilities

• Perform emergency and routine switching of both company and customer equipment, both overhead and underground, ranging from 120 V to 345 kV.
• Implement hold‑off and hotline procedures to ensure safety in accordance with the Protective Card Procedures.
• Establish isolation zones for safety with System Dispatch Control and Distribution Dispatch for maintenance, construction, and emergency situations.
• Interpret operating instructions, switching diagrams, substation one‑line diagrams, engineering orders, blueprints, and operating maps in both company and customer substations and associated field equipment.
• Perform phasing, testing, and protective grounding operations; set regulation.
• Assess situations, isolate problems, determine appropriate resolutions, and repair or recommend temporary or permanent solutions; coordinate crews and materials as needed.
• Assist police and fire departments by switching, isolating, and advising in emergency situations to ensure public safety.
• Determine cause of customer/system problems, repair, or recommend proper corrective actions.
• Inspect system equipment, diagnose problems, fault‑locate, repair or replace malfunctioning or worn equipment, and perform preventive maintenance.
• Install equipment for new constructions, energize and test circuits (e.g., metering equipment, voltage regulators, lights).
• Maintain street lights, proper equipment, and supplies for vehicles.
• Assist with disconnections and reconnections, collections, meter installation, and load‑management equipment removal.
• Respond to engineering requests.
• Attend safety and training classes to ensure safe and reliable operations.
• Assist other groups/business units on special assignments or situations as needed.
• Ensure accurate interpretation of data.
• Manage stray voltage issues, perform light forestry work, and ensure contractor compliance.
• Solve radio and television interference problems, perform meter and service work.
• Spend approximately 30 % of time in summer on locate activity; include meter reading responsibilities.

Minimum Qualifications

• Completed a Federal or State formal training for a Journeyman Lineman with approved documentation, or equivalent experience as a qualified Line Mechanic.
• Valid driver’s license meeting company requirements; must obtain a commercial driver’s license (CDL) within 90 days of hire.
• Residency within 30 driving miles of headquarters (or 40 miles for certain coverage areas); relocation may be required within 18 months if needed.
• Testing requirements: Construction and Skilled Trades (CAST) – Other level – comprehension of mechanical principles, arithmetic skills for calculations, and ability to read and understand written material.

Pay

Minimum Posting Range: $41.15 per hour

Maximum Posting Range: $65.85 per hour

The starting salary within the range will be based on factors such as education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business needs.