TRIO Student Support Services Coordinator

Performs a variety of moderately complex tasks related to supporting college students who are low-income, first-generation, and students with disabilities.

About the role

Responsible for the day-to-day leadership and coordination of functions that may include student advising, assessment, intervention strategies, transfer, retention, disability services, community outreach, and student activities.

Location: Gary with some travel to other campus locations in East Chicago and Crown Point. Some regional or statewide travel may be required.

Responsibilities

• Assists TRIO Director in the selection, utilization, and evaluation of standardized diagnostic, placement, career, and achievement assessments; evaluate student progress and make modifications to student goals for success.
• Coordinates academic support to students by working with the director to develop individualized plans and by providing direction for academic skill development.
• Supervises and helps select ESL, Health, and other academic tutors.
• Maintains close ties with English, Math, and Science departments to keep abreast of skill needs and course requirements.
• Maintains close ties with Regional Faculty and Administration regarding student life, transfer, and retention college functions.
• Assists Director in evaluation of academic and assessment needs.
• Assists Director in supervising SSS staff: counselors, tutors, and work-study students.
• Manages tutoring program, supervises, and assigns tutors.
• Coordinates E-profiles, reviews, and makes recommendations.
• Counsels students with respect to career assessment and decision-making; maintains close ties with Career Services.
• Provides in-depth counseling regarding skills necessary for academic success (time management, study skills).
• Counsels students in regard to course selection, scheduling, future goals, and other academic issues.
• Assesses, documents, and monitors progress of SSS students.
• Assists in organization and maintenance of reports; inputs SSS data and manages files.
• Coordinates and plans disability services and student accommodations with SSS Disability Specialist/Counselor, college disability, and veteran’s offices.
• Determines student’s eligibility for financial aid through the use of federal income guidelines and assessment of needs; maintains close ties with the Admissions, Advising, Registrar, and Financial Aid Offices.
• Maintains student electronic academic files and monitors student progress; identifies academic problems and provides guidance and referrals.
• Refers students to outside agencies for guidance and support, as appropriate.
• Serves as a liaison between students and faculty to resolve any problems or difficulties.
• Develops and implements workshops for program students, including determining place and times, organizing materials, and publicizing events.
• Assists in supervising staff by scheduling employees, assigning tasks, and monitoring performance.
• Conducts all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

The above list of duties is not exhaustive. Other duties logically associated with the position may be assigned by the TRIO Director, Vice Chancellor of Enrollment and Marketing, and/or campus Chancellor.

Requirements

• Bachelor’s Degree required, preferably in Counseling, Education, Higher Education, or a related field. Master’s degree preferred.
• At least one year of TRIO experience or previous college advising preferred.
• Minimum of five years of relevant experience working in higher education or with students or community members in underserved communities.
• Demonstrated leadership qualities preferred.
• Strong computer skills and knowledge of Microsoft Office Products and Virtua platforms.
• Excellent command of professional presentation skills and comfort presenting to college and community constituencies.
• Knowledge of counseling techniques, administering and interpreting surveys and inventories, gathering and entering data statistics, developing and facilitating study skills, personal improvement, and financial literacy seminars.
• Knowledge of Student Development Theory a plus.
• Ability to work well with individuals from diverse backgrounds, specifically low-income, first-generation students, and students with disabilities in need of academic assistance.
• Valid driver’s license and ability to pass a criminal background check.
• Official academic transcript required at the time of hire, sent directly from the issuing institution to the Office of Human Resources.

Pay

$40,000 - $45,000 per year

Benefits

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution.
• Dental plan with no-cost preventive services and coverage for orthodontia.
• Vision plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
• Wellness program with opportunities to earn $250 in Wellness Rewards.
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care.

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years.
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
• Short-term and long-term disability benefits.

Educational Benefits

• Fee remission for employees, spouses, and dependent children.
• Tuition assistance for undergraduate, graduate, and doctoral programs.
• Paid professional development opportunities.

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess.
• Flexible work arrangements where available.
• Paid childbirth recovery leave (8 weeks).
• Paid parental leave (4 weeks).

Additional Perks

• Eligibility for Public Service Loan Forgiveness.
• Additional discounts on gym memberships, transportation, and various retail services.