TRIO Student Support Services Academic Success Coach (SSS)

About the role

The SSS Academic Success Coach supports the day-to-day administration of the TRIO SSS Program and implements an enrollment management framework.

Responsibilities

• Assist the Director in developing the mission, strategic goals, and day-to-day administration of SSS.
• Coordinate aspects of SSS Program including academic and social advising, targeted initiatives, and programs related to learning, retention, and satisfaction.
• Coordinate recruitment of eligible scholars in collaboration with internal and external partners.
• Maintain monitoring of academic progress of scholars through progress reports and alerts.
• Develop key partnerships with external constituents and serve as liaison to university partners.
• Support the completion of annual reporting, assessment, and evaluation, and compile scholar rosters and agreements.
• Train, supervise, and evaluate part-time hires, graduate assistants, interns, and student workers.
• Conduct assessments and utilize data from standardized assessment tools and in-house data collection to ensure program effectiveness.
• Perform other duties as assigned.

Qualifications

• Required: Bachelor's degree from an accredited college or university.
• Minimum of two years of full-time experience in higher education or related academic support services.
• Experience working with first-generation, low-income, and/or students with documented disabilities.
• Strong analytical skills and attention to detail.
• Experience with data entry, management, and reporting.
• Excellent written and oral communication skills.
• Excellent interpersonal and problem-solving skills, and ability to work collaboratively as part of a team.
• Demonstrated proficiency with technology, including Google Workspace and Microsoft Office Suite (Word, Excel, Gmail, Outlook).
• Preferred: Master's degree from an accredited college or university.
• Experience coordinating college programs or activities for academically at-risk student populations.
• Previous experience working with TRIO SSS or similar state or federally funded programs.
• Demonstrated experience advocating for students and facilitating connections to university or community resources.
• Proficiency with database management systems such as Canvas, Blumen, Navigate, or Banner.
• Proficiency with design tools such as Canva or similar platforms.

Skills

N/A

Benefits

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/

Pay

$63,833.23 - $70,221.74 Annually

Schedule

N/A