Triage Specialist - Remote in TN

About the Role

To achieve and maintain our high-quality standards, we partner with physicians and staff who share our vision, values, and brand promises and are dedicated to advancing our culture. QualDerm providers and staff are well-trained, highly skilled, and recognized as leaders in the specialty of dermatology. We currently have 158 practices in 17 states, spanning dermatology, skin cancer care, cosmetics, plastic surgery, and pathology, with continued plans to expand further across the nation. We will partner with you to establish the best combination of environment, technology, teamwork, and personal reward opportunities.

Responsibilities

• Answer phones and return voicemails to handle all questions and/or transfer accordingly.
• Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, and general knowledge.
• Relay pathology results including biopsies, scheduling returns, and minor procedures.
• Schedule patients, create charts, and document notes.
• Answer questions to patient's satisfaction using basic medical terminology and understanding.
• Document all conversations appropriately in EMA.
• Schedule various surgeries in templates according to provider-specific needs and guidelines.
• Prioritize skin cancers based on type, subtype, size, location, and aggressive nature.
• Explain Mohs procedures to patients—what to expect.
• Perform and complete pre-op assessments and send required antibiotics or other medications, if necessary, under provider guidelines.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

Requirements

• High School Diploma or higher.
• 3 years minimum experience as a Medical Assistant.
• Excellent verbal and written communication skills.
• Experience with answering phones and responding to voicemails.
• Understanding of medical surgical procedures, common pathology diagnosis, stat emergent situations, charting, and patient scheduling.

Benefits

• Competitive Pay - Attractive compensation to reward your hard work.
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans.
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting.
• Paid Time Off (PTO) - Accrue PTO from day one, plus 6 paid holidays and 2 floating holidays each year.
• Company-Paid Life Insurance - Basic life coverage with the option for additional plans.
• Disability Protection - Short-term and long-term disability coverage.
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans.
• Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges.
• Exclusive Employee Discounts - Save on products and services with special discounts.
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team.

Applicants must be currently authorized to work in the United States on a full-time basis.