Triage Specialist

About the role

Employee is trained to manage calls and questions from patients in a timely and orderly fashion, prioritizing calls from patients and staff based on severity of request and need. This employee will demonstrate quality patient service, maintaining professionalism with patients, coworkers and vendors. Additional qualities include dependability in attendance and completing assigned tasks, while consistently exhibiting initiative to maintain quality processes.

Responsibilities

• Receive calls not handled by patient intake department, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops, etc.), document all activity in patient record.
• Notify patient of need to reschedule appointments.
• Provide timely call back to all patient voice mails in triage mailbox.
• Act as information desk/patient guidance, which includes but is not limited to providing information to patients, providing directions, etc.
• Schedule return appointments.
• Daily monitoring of NextGen task basket.
• Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
• Fax and electronically send items to pharmacy or Physicians’ offices as requested.
• Follow up on all